Shams Kambol
Lincoln
Summary
Experienced and friendly customer service professional with 7+ years in the field committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead or join a team of other customer service representatives.
Overview
8
8
years of professional experience
Work History
Associate Account Manager
CVS Health
01.2018 - 11.2023
- Administrative Oversight: Manage daily office operations, including scheduling, correspondence, and resource allocation. Implement efficient filing systems and maintain records accurately. Coordinate office procedures and ensure compliance with company policies. Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Team Supervision: Provide leadership and guidance to office staff, fostering a positive and productive work environment. Assign tasks, monitor performance, and facilitate training to enhance team capabilities.
- Financial Management: Handle budget tracking, expense management, and basic accounting tasks. Oversee billing, invoicing, and financial documentation in adherence to company protocols.
- Customer Service and Support: Act as a point of contact for internal and external stakeholders, ensuring prompt and professional responses to inquiries.
Address customer concerns effectively and maintain high standards of service. - Inventory and Supplies Management: Manage office inventory, including supplies and equipment, ensuring availability and cost-effectiveness.
Coordinate procurement activities and vendor relationships as needed. - Facility Maintenance: Oversee facility operations, including maintenance, cleanliness, and safety protocols. Liaise with service providers for repairs and improvements.
- Reporting and Communication: Prepare reports, presentations, and documentation for internal and external distribution. Facilitate effective communication among team members and departments.
- Compliance and Policy Adherence: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain confidentiality and handle sensitive information appropriately.
Assistant Office Manager
State Farm
03.2016 - 12.2017
- Establish customer relationships and follow up with customers, as needed
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for department managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provide prompt, accurate, and friendly customer service
- Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Work with the agent to establish and meet marketing goals
- Maintain a strong work ethic with a total commitment to success each and every day
Education
Business Administration And Management
University of Nebraska - Lincoln
Lincoln, NE08.2025
Skills
- Accounting
- Microsoft Outlook
- Administrative experience
- Office management
- Bookkeeping
- Microsoft Excel
- Marketing
- Data Entry
- Typing
- Detail-Oriented
- Customer Service
- Communication skills
- Problem-solving skills
- Computer literacy
- Creativity
- Analysis skills
- Strong grammar
- Listening Skills
- Outlook
- Skype
- Windows
- Expense reporting
- Payroll
- Financial services
Languages
English
Native or Bilingual
Timeline
Associate Account Manager
CVS Health
01.2018 - 11.2023
Assistant Office Manager
State Farm
03.2016 - 12.2017
Business Administration And Management
University of Nebraska - Lincoln
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