Shane Rivera
Lincoln
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Very quick learner when put to new tasks.
Overview
5
5
years of professional experience
Work History
Shift Lead
Walgreens
Lincoln
11.2022 - 03.2026
- Supervised team members to optimize store operations and elevate customer service.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained new employees on store policies and operational procedures.
- Resolved customer inquiries and concerns to improve shopping experience.
- Conducted regular audits of cash registers to ensure accuracy in transactions.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Sales Associate
Generation V
Lincoln
08.2022 - 03.2023
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Maintained store displays to ensure an appealing shopping environment.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve store sales targets.
- Conducted inventory checks and restocked shelves as needed.
Tech consultant
Target
Lincoln
10.2020 - 11.2022
- Assisted customers with product selection and inquiries.
- Maintained store appearance and organized merchandise displays.
- Handled customer complaints and resolved issues promptly.
- Participated in inventory management and stock replenishment activities.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Host
Old Chicago
Lincoln
05.2021 - 09.2022
- Greeted guests warmly and ensured seamless seating arrangements.
- Managed reservations and coordinated dining flow during peak hours.
- Assisted servers by communicating guest needs and preferences effectively.
- Maintained cleanliness and organization of the host area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery for guests.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
Education
High School Diploma -
Lincoln Southeast
2930 S 37th St05-2021
Skills
- Team management
- Customer service
- Cash handling
- Inventory control
- Employee training
- Sales strategies
- Visual merchandising
- Product knowledge
- Attention to detail
- Knowledge sharing
Timeline
Shift Lead
Walgreens
11.2022 - 03.2026
Sales Associate
Generation V
08.2022 - 03.2023
Host
Old Chicago
05.2021 - 09.2022
Tech consultant
Target
10.2020 - 11.2022
High School Diploma -
Lincoln Southeast