Shanna Mills
BrokenBow
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
26
26
years of professional experience
Work History
CDM/CFPP
Brookstone View
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
General Laborer
Michael Foods
01.2022 - 02.2023
- Operated various machinery to ensure efficient production processes.
- Maintained cleanliness and organization in work area to meet safety standards.
- Assisted in training new staff on operational procedures and safety protocols.
- Collaborated with team members to optimize workflow and minimize downtime.
- Monitored equipment performance and reported issues for timely maintenance.
- Conducted quality checks on products to ensure compliance with company standards.
- Supported inventory management through accurate tracking and reporting of supplies.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
Cook/Dietary Aide
Senica Sunrise Assisted Living
05.2017 - 01.2022
- Prepared nutritious meals adhering to dietary guidelines for residents with specific health needs.
- Managed kitchen inventory, ensuring freshness and compliance with safety standards.
- Trained new staff on food preparation techniques and sanitation procedures.
- Developed menu options based on seasonal ingredients and resident preferences.
- Streamlined food service processes, enhancing overall kitchen efficiency and resident satisfaction.
- Conducted regular quality checks on food presentation and taste before service.
- Implemented safety protocols that reduced kitchen accidents and improved hygiene standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Order Filler
Wal-Mart Distribution Center
07.2004 - 06.2015
- Coordinated order picking and packing processes to ensure timely fulfillment of customer requests.
- Maintained accurate inventory records through regular cycle counts and data entry in warehouse management system.
- Collaborated with team members to enhance workflow efficiency and minimize order discrepancies.
- Trained new employees on best practices for order fulfillment and safety protocols in the warehouse environment.
- Ensured compliance with safety regulations, contributing to a safe working environment for all staff members.
- Operated forklifts and pallet jacks for efficient movement of inventory within warehouse.
Owner/Operator
Lake Avenue Grill
01.2000 - 03.2004
- Developed operational strategies to enhance service delivery and customer satisfaction.
- Managed daily business operations, ensuring compliance with industry standards and regulations.
- Oversaw inventory management, optimizing stock levels to reduce costs and prevent shortages.
- Trained and mentored staff on best practices for customer engagement and efficiency.
- Established strong vendor relationships, negotiating favorable terms for supplies and services.
- Enhanced workflow processes, increasing overall productivity and reducing turnaround times.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Education
High School Diploma -
Arnold Public Schools
Arnold, NENo Degree - Elementary Education
Mid-Plains Community College
North Platte, NECDM CFPP - CDM CFPP
North Dakota State University
Fargo, ND07-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
CDM/CFPP
Brookstone View
03.2023 - Current
General Laborer
Michael Foods
01.2022 - 02.2023
Cook/Dietary Aide
Senica Sunrise Assisted Living
05.2017 - 01.2022
Order Filler
Wal-Mart Distribution Center
07.2004 - 06.2015
Owner/Operator
Lake Avenue Grill
01.2000 - 03.2004
High School Diploma -
Arnold Public Schools
No Degree - Elementary Education
Mid-Plains Community College
CDM CFPP - CDM CFPP
North Dakota State University