Shannon Davis
Omaha
Summary
Professional with demonstrated experience in administrative support, prepared to excel in streamlining office operations and enhancing productivity. Strong focus on team collaboration and achieving results, known for reliability and adaptability to changing needs. Skilled in scheduling, data management, and communication, with keen ability to prioritize and handle multiple tasks efficiently. Recognized for organizational skills and proactive approach to problem-solving.
Overview
14
14
years of professional experience
Work History
Senior Coordinator for Medical Microbiology and Immunology
Creighton University
11.2022 - Current
- Schedule monthly meetings with the faculty
- Work with the company credit card to track monthly spending and submit statements
- Track department spending for the faculty, staff, and students
- Knowledge working with Outlook, Word, and Excel
- Created student spotlight to showcase our students in the department
- Help with recruiting faculty for the department, booking flights, hotels and scheduling meetings
Patient Care Coordinator
Twin Cities Orthopedics
10.2019 - 11.2022
- Scheduled patients for surgery
- Schedule patients for physical therapy
- Scheduled patients for MRIs, X-Rays and
- Scheduled patients for ultrasounds and injections
- Created and maintained patient medical history, medications, and diagnoses
- Developed relationships with new staff members, and assisted existing staff members in their career development
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Patient Service Representative - Hand Therapy
Twin Cities Orthopedics
10.2019 - 10.2022
- Check in patients when arrived
- Scheduled patient appointments
- Worked with Doctors to schedule patients
- Provided excellent customer service
- Worked extensively with Word and Excel
- Completed weekly and monthly tasks
- Communicated with patients daily, provided friendly and courteous service, and answered questions
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Member Service Advisor
River Valley YMCA
09.2016 - 10.2018
- Greet every member that walks through our door
- Detail Oriented
- Help provide excellent customer service Advise people about their membership at the YMCA
- Helping introduce potential members to the YMCA by showing them the benefits of joining the YMCA
- Helping members register for various activities in and outside the YMCA
- Complete weekly and monthly reports
- Managed customer conflicts and challenging situations by staying calm and developed strategic solutions
- Answered customers questions and addressed problems and complaints in person and via phone
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Create monthly activity calendars to keep members up to date with what is going on in the branch
Sales Associate Key Holder
Bath and Body Works
02.2014 - 09.2016
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Provide great customer service each day
- Help hire and train new associates
- Coached associates to help them succeed and help us reach our sales goal
- Built customer relations by building a loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Server
Old Chicago
01.2012 - 10.2014
- Operated POS terminals to input orders, split bills and calculate totals
- Managed closing duties, including restocking items and reconciling cash drawer
- Completed opening and closing checklists, including emptying trash, restocking silverware
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
Cashier
Home Depot
01.2011 - 10.2013
- Maintained high productivity by efficiently processing cash, credit, debit payments for customers
- Helped customers find specific products, answering questions and offering advice
- Trained new team members in cash register operation, and customer service
- Worked closely with front-end staff to assist customers
- Learned roles of other departments to provide coverage and keep store operational
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards program
Education
University of Nebraska-Lincoln
High School Diploma -
Richfield High School
06.2008
Skills
- Customer greeting
- Customer service excellence
- Excellent multi-tasker
- Detail-oriented
- Organized
- Effective team player
- Proficient in MS Office
- Dependable and reliable
- Cheerful and energetic
- Computer literacy
- Time management
- Customer service
- Restaurant experience
- Leadership
- Microsoft word
- Microsoft excel
- Meeting facilitation
- MS office
- Administrative leadership
- Patient registration
- Schedule management
- Problem-solving
- Attention to detail
- Clear communication
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Patient scheduling
- Data entry
- Insurance verification
- Task prioritization
- Medical terminology
- Scheduling and calendar management
- Client coordination
- Document management
- Schedule coordination
- Meeting coordination
- Microsoft office
- Scheduling expertise
- Scheduling
- Phone and email etiquette
- Administration and operations
- Administrative management
Locations
- Omaha, NE
- Lincoln, NE
Timeline
Senior Coordinator for Medical Microbiology and Immunology
Creighton University
11.2022 - Current
Patient Care Coordinator
Twin Cities Orthopedics
10.2019 - 11.2022
Patient Service Representative - Hand Therapy
Twin Cities Orthopedics
10.2019 - 10.2022
Member Service Advisor
River Valley YMCA
09.2016 - 10.2018
Sales Associate Key Holder
Bath and Body Works
02.2014 - 09.2016
Server
Old Chicago
01.2012 - 10.2014
Cashier
Home Depot
01.2011 - 10.2013
University of Nebraska-Lincoln
High School Diploma -
Richfield High School
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