Shannon Mayehama
Omaha
Summary
Adaptable Security Professional with a strong clerical background, seeking to leverage 5+ years of experience in process management and customer-facing support for the CSO Clerk position. Proven expertise in maintaining accurate digital logs, managing sensitive documentation, and utilizing MS Office to track operational activities.
Overview
7
7
years of professional experience
Work History
CSOC (Corporate Security Operations Center) Operator
Omaha Public Power District
Omaha, NE
01.2021 - Current
- Managed high-volume user account data within internal systems (SailPoint, C-Cure), ensuring 100% data integrity while processing additions, updates, and terminations for a large-scale workforce.
- Directly managed and resolved up to 50 service-related requests per shift via phone and email, prioritizing high-pressure inquiries in a 24-hour operational environment to maintain high customer satisfaction.
- Monitor and respond to several critical systems across the district including surveillance cameras, duress and intrusion alarms, and fire suppression/temperature alarms.
- Processed and managed sensitive documentation for employee and visitor programs; utilized AssystMe ticketing software to track, update, and resolve service requests and operational workflows.
Central Station Operator
Omaha Public Power District
Omaha, NE
06.2019 - 01.2021
- Utilized Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) to generate reports, maintain spreadsheets, and support large-scale administrative projects and organizational notifications.
- Served as a key connection point between internal departments and external partners, coordinating critical communications and ensuring the secure transmission of confidential information.
- Escalating critical event information to designated contacts for emergency management, while keeping confidential information secure.
Corporate Security Legacy Intern
Omaha Public Power District
Omaha, NE
06.2019 - 09.2019
- Assisted with creating employee ID badges for new hire orientation. Took photos and printed employee badges for a minimum of 25 employees at one time.
- Performed meticulous record-keeping and inventory management for over 500 assets, conducting regular audits to ensure accurate accountability and operational efficiency
- Assist with risk assessment by patrolling OPPD sites and substations, looking for damages or signs of theft.
Education
Associate of Science - Applied Science and Business Administration
Metropolitan Community College
Omaha, NE05-2025
High School Diploma -
Blackburn High School
Omaha, NE05-2019
Skills
- Customer service
- Telephone etiquette
- Administrative support
- Data entry
- Task prioritization
- Conflict resolution
- Information security
- Microsoft office
Timeline
CSOC (Corporate Security Operations Center) Operator
Omaha Public Power District
01.2021 - Current
Central Station Operator
Omaha Public Power District
06.2019 - 01.2021
Corporate Security Legacy Intern
Omaha Public Power District
06.2019 - 09.2019
Associate of Science - Applied Science and Business Administration
Metropolitan Community College
High School Diploma -
Blackburn High School
Awards
Dean's List - Metropolitan Community College, June 2024
Valedictorian - Blackburn High School, May 2019