Shannon Melia
Plattsmouth
Summary
Dynamic Store Manager, excelling in customer service and team leadership. Skilled in training staff and optimizing inventory management, I successfully enhanced sales performance and customer satisfaction. My proactive approach and problem-solving abilities fostered a positive shopping environment, driving engagement and loyalty. I connect on a good level with my team as well as my customers. I have loyal customers.
Overview
6
6
years of professional experience
Work History
Store Manager
CosmoProf
08.2021 - Current
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on product knowledge and customer service best practices.
- Managed inventory levels, optimizing stock placement and minimizing shrinkage.
- Analyzed sales data to identify trends and develop strategies for improved performance.
- Coordinated promotional events to enhance brand visibility and drive customer engagement.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Pet Care Specialtist
PetSmart Charities
08.2019 - 06.2022
- Provided compassionate care for pets during adoption events and community outreach programs.
- Assisted in the management of pet health records and vaccination schedules to ensure compliance.
- Educated potential adopters on pet care best practices and responsible ownership.
- Collaborated with team members to enhance customer experience and streamline operations.
- Trained new staff on animal handling techniques and daily care routines, promoting safety standards.
- Developed engaging promotional materials to increase community awareness of pet adoption services.
- Conducted assessments of animals' behavioral needs to support appropriate matching with adopters.
- Implemented inventory management processes for pet supplies, ensuring availability for events and customers.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Handled animals safely and remained calm in different situations.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Documented pet care activities, immunizations and treatments delivered.
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
Kennel Assistant
Best Care Animal Hospital
08.2020 - 08.2021
- Assisted in daily care routines for animals, ensuring cleanliness and comfort in kennels.
- Provided support during veterinary procedures, maintaining a calm environment for pets and staff.
- Monitored animal behavior and health, reporting concerns to veterinarians promptly.
- Administered medications as directed, following safety protocols and instructions carefully.
- Organized supplies and equipment to enhance operational efficiency throughout the facility.
- Trained new employees on kennel procedures and animal handling techniques effectively.
- Implemented sanitation practices to maintain high standards of hygiene across all areas of the hospital.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Ensured safety of all animals through proper handling techniques and adherence to established protocols.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
- Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
- Completed animal intakes to board animals, labeling all home items and toys properly.
- Administered care for animals and reported signs of illness, disease and injury to veterinarians.
Companion Animal Department Manager
Petco
02.2020 - 08.2020
- Led team in providing exceptional customer service to enhance pet care knowledge and improve client satisfaction.
- Developed and implemented training programs for new staff, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing product availability while reducing waste and maintaining cost efficiency.
- Collaborated with veterinary partners to ensure the delivery of high-quality health services for companion animals.
- Analyzed sales data to identify trends, informing strategic decisions for product assortment and promotions.
- Collaborated with store management to plan and execute successful in-store events and promotions.
- Ensured proper pricing accuracy by regularly updating price tags according to company guidelines.
- Oversaw daily operations including opening/closing procedures, employee scheduling, and task delegation for efficient workflow management.
- Promoted adoption events that helped find loving homes for pets in need of placement.
Cashier
No Frills Grocery
09.2019 - 08.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure operational efficiency.
- Collaborated with team members to manage high-volume customer flow during peak hours.
- Provided training support for new cashiers, fostering team development and consistency.
- Handled cash and credit transactions, ensuring compliance with company policies.
- Resolved customer complaints promptly, contributing to positive store atmosphere.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Conestoga Jr./sr. High School
05.2018
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Customer service management
- Team leadership
- Store opening and closing
- Friendly and positive
- Team leadership and coaching
- Store merchandising
- Cash management
- Shift scheduling
- POS systems
- Goals and performance
- Team building and leadership
- Accurate cash handling
- Relationship building and management
- Team development
Accomplishments
Won top store in the west zone district 2x at Cosmoprof within my first and second year as a manager! Have gotten another award for most credit card sales/applications.
Timeline
Store Manager
CosmoProf
08.2021 - Current
Kennel Assistant
Best Care Animal Hospital
08.2020 - 08.2021
Companion Animal Department Manager
Petco
02.2020 - 08.2020
Cashier
No Frills Grocery
09.2019 - 08.2020
Pet Care Specialtist
PetSmart Charities
08.2019 - 06.2022
High School Diploma -
Conestoga Jr./sr. High School