SHANNON willis
Omaha
Summary
Detail-oriented receptionist skilled in managing front desk operations, scheduling appointments, and ensuring excellent customer service. Proven ability to resolve inquiries promptly and maintain accurate records.
Professional healthcare worker with strong background in patient care, medical procedures, and healthcare support. Focused on team collaboration and achieving optimal results in dynamic medical environment. Skilled in patient monitoring, administering medication, and maintaining accurate medical records. Reliable, adaptable, and committed to providing high-quality care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Keystone Villa
Omaha, NE
11.2024 - Current
- Managed front desk operations, ensuring timely response to visitor inquiries and requests.
- Coordinated appointment scheduling for residents and staff, optimizing daily workflow efficiency.
- Maintained accurate resident records using electronic management systems, enhancing data integrity.
- Assisted in onboarding new staff by providing training on office procedures and protocols.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Med Aide
Keystone Villa
Omaha, NE
11.2023 - Current
- Administered medications and treatments under physician direction, ensuring compliance with established protocols.
- Assisted in daily living activities, fostering a supportive environment for residents' independence and dignity.
- Collaborated with healthcare team to develop personalized care plans tailored to individual resident needs.
- Trained new staff on operational procedures and resident care standards, enhancing overall team efficiency.
- Monitored vital signs and reported changes to nursing staff, contributing to timely medical interventions.
- Maintained accurate patient records and documentation, ensuring consistency and compliance with healthcare regulations.
- Implemented infection control measures, promoting health safety within the facility for residents and staff alike.
Med Aid /cna
Care Builders
Omaha, NE
06.2022 - 10.2023
- Assisted patients with daily living activities, promoting comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and safety of patient environments, adhering to health standards.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Documented patient progress accurately in electronic health records for continuity of care.
- Educated patients and families on care procedures and health management strategies.
- Trained new staff on patient care protocols and safety regulations, enhancing team efficiency.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Med Aide / Cna
Emrald Nursing and Rehab
Omaha, NE
03.2020 - 06.2022
- Assisted nursing staff in administering medications and monitoring patient vital signs.
- Supported daily living activities, enhancing patient comfort and dignity.
- Documented patient care accurately, ensuring compliance with healthcare regulations.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Trained new aides on best practices for patient handling and safety protocols.
- Coordinated with physicians and nurses to address patient needs promptly.
Education
GED -
North High School
Omaha, NESkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Office administration
Certification
- Licensed [CNA -Med aide -Peds Cna
Timeline
Receptionist
Keystone Villa
11.2024 - Current
Med Aide
Keystone Villa
11.2023 - Current
Med Aid /cna
Care Builders
06.2022 - 10.2023
Med Aide / Cna
Emrald Nursing and Rehab
03.2020 - 06.2022
GED -
North High School