Shanta Russell
Omaha
Summary
Diligent Direct Support Professional with background in providing compassionate care to individuals with diverse needs. Expertise in creating safe and nurturing environments while assisting with daily activities and personal care. Demonstrated ability to communicate effectively and manage challenging behaviors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Children's Direct Support Professional
Made2perfection
03.2021 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Direct Support Professional Caregiver
Assured Companions
11.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Customer Service Specialist II
Aflac
10.2018 - 11.2022
- Provide accurate responses to customer requests and inquiries via Internet, email, or phone
- Review data accuracy and completeness
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Education
Northwest High School
Omaha, NESkills
- Disability awareness
- Emotional support
- First aid and CPR
- Meal preparation
- Daily living activities assistance
- Microsoft Word
- Personal hygiene assistance
- Transportation assistance
- One Word
- Outlook
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Medication Aide
- Mandt System Certification
Timeline
Direct Support Professional Caregiver
Assured Companions
11.2021 - Current
Children's Direct Support Professional
Made2perfection
03.2021 - Current
Customer Service Specialist II
Aflac
10.2018 - 11.2022
Northwest High School
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