Shary Rivera
Elkhorn
Summary
Dedicated Patient Safety Assistant with over four years of experience in healthcare settings. Strong skills in de-escalation techniques and teamwork, ensuring patient safety and well-being. Committed to enhancing patient care through proactive monitoring and immediate intervention.
Overview
9
9
years of professional experience
Work History
Patient Safety Assistant
Nebraska Medicine
Omaha
08.2019 - Current
- Monitored and interacted with confused, violent, combative, or suicidal patients to prevent injury while assisting nursing with basic patient care. Communicated urgent needs to nursing staff for immediate intervention.
- Restocked medical supplies and sanitized equipment between patient visits in the emergency department.
- Documented patient safety interactions accurately per organizational policy to ensure compliance and support safety initiatives.
- Tracked and reported adverse events related to patient safety and quality care to enhance organizational awareness and response.
Customer Service Representative
Alorica
Omaha
06.2017 - 01.2019
- Provided exceptional support to customers via phone and chat.
- Resolved customer inquiries with patience and professionalism.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers about product features and services effectively.
- Documented customer interactions in the CRM system accurately.
- Assisted in training new representatives on company policies.
Education
Some College (No Degree) - Criminal Justice
University of Nebraska At Omaha
Omaha, NESome College (No Degree) - Nursing
Metropolitan Community College
Omaha, NE07-2026
Skills
- Patient observation
- Emergency response
- Fall prevention
- Safety protocols
- Accurate documentation
- Electronic documentation
- Patient privacy protection
- De-escalation
- Mental health
- Decision-making
- Adaptability
- Multitasking
- Teamwork
- Effective communication
- Active listening
- Relationship building
- Training assistance
Languages
Spanish
Full Professional
Timeline
Patient Safety Assistant
Nebraska Medicine
08.2019 - Current
Customer Service Representative
Alorica
06.2017 - 01.2019
Some College (No Degree) - Criminal Justice
University of Nebraska At Omaha
Some College (No Degree) - Nursing
Metropolitan Community College