Shawna Boverhuis
Pawnee City
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Skilled in task delegation and daily reporting, consistently achieving high performance while maintaining a positive environment. Strong ability to resolve discrepancies and foster team collaboration.
Overview
4
4
years of professional experience
Work History
Key Holder
Dollar General
06.2025 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed store personnel by delegating tasks and supervising daily operations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Night Auditor
Days Inn Hotel
07.2023 - 09.2023
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Club Member Specialist
Hilton Grand Vacations Club
03.2023 - 06.2023
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Night Auditor
Kimpton Hotels
07.2022 - 01.2023
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Developed and maintained positive relationships with guests for satisfaction.
- Implemented marketing and promotional initiatives to increase occupancy.
- Trained new staff members in customer service techniques and hotel operations.
Barista/Cashier
Dunkin' Donuts Franchising
08.2021 - 11.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Helped management keep adequate supply on hand by notifying of shortages.
- Used POS system to accurately enter orders and process payments.
Education
High School Diploma -
Pawnee City High School
Pawnee City05-2020
Skills
- Resource management
- Task delegation
- Daily reporting
- Customer service management
- Safety enforcement
- Employee oversight
Timeline
Key Holder
Dollar General
06.2025 - Current
Night Auditor
Days Inn Hotel
07.2023 - 09.2023
Club Member Specialist
Hilton Grand Vacations Club
03.2023 - 06.2023
Night Auditor
Kimpton Hotels
07.2022 - 01.2023
Barista/Cashier
Dunkin' Donuts Franchising
08.2021 - 11.2021
High School Diploma -
Pawnee City High School