Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Boverhuis

Pawnee City

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Skilled in task delegation and daily reporting, consistently achieving high performance while maintaining a positive environment. Strong ability to resolve discrepancies and foster team collaboration.

Overview

4
4
years of professional experience

Work History

Key Holder

Dollar General
06.2025 - Current
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Night Auditor

Days Inn Hotel
07.2023 - 09.2023
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

Club Member Specialist

Hilton Grand Vacations Club
03.2023 - 06.2023
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified customer identification and documentation for compliant transactions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Night Auditor

Kimpton Hotels
07.2022 - 01.2023
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Trained new staff members in customer service techniques and hotel operations.

Barista/Cashier

Dunkin' Donuts Franchising
08.2021 - 11.2021
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Used POS system to accurately enter orders and process payments.

Education

High School Diploma -

Pawnee City High School
Pawnee City
05-2020

Skills

  • Resource management
  • Task delegation
  • Daily reporting
  • Customer service management
  • Safety enforcement
  • Employee oversight

Timeline

Key Holder

Dollar General
06.2025 - Current

Night Auditor

Days Inn Hotel
07.2023 - 09.2023

Club Member Specialist

Hilton Grand Vacations Club
03.2023 - 06.2023

Night Auditor

Kimpton Hotels
07.2022 - 01.2023

Barista/Cashier

Dunkin' Donuts Franchising
08.2021 - 11.2021

High School Diploma -

Pawnee City High School

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Shawna Boverhuis