Shaye-MaLeigh Crannell
BEATRICE
Summary
Dynamic professional with a proven track record at the United States Post Office, excelling in customer satisfaction and document management. Leveraged strong multitasking abilities to enhance service quality and streamline operations, achieving improved response times and error reduction in data entry. Committed to delivering exceptional communication and support in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Clerk
United States Post Office
02.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Enhanced customer service with timely and accurate information when handling inquiries.
Carrier
United States Post Office
07.2021 - 02.2023
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
- Handled complex load assignments, organizing efficient routes for maximum productivity.
- Explained mail regulations, policies or procedures to postal customers.
- Assisted in the development of policies and procedures to improve overall operations quality.
Education
High School Diploma -
Beatrice High School
Beatrice, NE05-2020
Skills
- Telephone etiquette
- Filing systems
- Prioritization
- Customer satisfaction
- Document management
- File and database management
- Verbal and writing communication
- Multitasking Abilities
Timeline
Clerk
United States Post Office
02.2023 - Current
Carrier
United States Post Office
07.2021 - 02.2023
High School Diploma -
Beatrice High School
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