SHERI ALWINE
LINCOLN
Summary
Adept at navigating high-stress customer service scenarios, I enhanced loyalty and resolved complaints with empathy at Tank Holding, showcasing exceptional critical thinking and active listening skills. Proficient in Microsoft Office and data entry, my ability to train peers and expedite urgent orders has measurably increased customer satisfaction.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Tank Holding
01.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
WILEY METAL
05.2003 - 05.2013
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Investigated and resolved customer inquiries and complaints quickly.
- DATA ENTRY
- PHONE CALLS
- COMPUTER SKILLS
- WORD/POWERPOINT/EXEL
Education
Associate of Applied Science - MEDICAL ASSISTANT
Ivy Tech Community College of Indiana
Indianapolis, IN01-2000
Associate of Science - Global Business Management
Indiana Wesleyan University
Marion, IN04-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Product knowledge
- Order processing
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
Languages
English
Full Professional
Timeline
Customer Service Representative
Tank Holding
01.2014 - Current
Customer Service Representative
WILEY METAL
05.2003 - 05.2013
Associate of Applied Science - MEDICAL ASSISTANT
Ivy Tech Community College of Indiana
Associate of Science - Global Business Management
Indiana Wesleyan University
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