Sheryl Torres
Omaha,NE
Summary
Motivated individual with a proven track record at various companies, excelling in team leadership and coaching. With expertise in expense tracking and documentation, I successfully enhanced productivity and engagement, while managing budgets to optimize profitability. Committed to fostering strong relationships and achieving performance goals through effective mentoring and support. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Used independent decision-making skills and sound judgment to positively impact company success.
Overview
47
47
years of professional experience
Work History
Manager, Provider Outreach and Education
Wisconsin Physicians Service Insurance
Omaha, NE
04.2009 - 02.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with internal and external customers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Quality Assurance Supervisor
Wisconsin Physicians Service Insurance
Omaha, NE
11.2007 - 04.2009
- Tracked quality issues with internal customers to ensure meeting established performance goals and standards.
- Established and tracked quality division goals and objectives.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Service/Provider Education Representative
Mutual of Omaha Ins Co/Wisc Physicians Service
Omaha, NE
01.1997 - 11.2007
- Responded to provider and beneficiary inquiries related to Medicare program benefits and claim information.
- Conducted Medicare program related education for Medicare providers such as hospitals, skilled nursing facilities, and rural clinics.
Customer Service Representative
Mutual Of Omaha Insurance Company
Omaha, NE
02.1986 - 01.1997
- Responded to customer requests for products, services, and company information related to health, life, and retirement planning lines of business.
Customer Service Representative
Blue Cross Blue Shield Of Nebraska
Omaha, NE
08.1981 - 02.1986
- Responded to customer requests for benefit and claim information.
Teller
Omaha Federal Credit Union
Omaha, NE
07.1977 - 09.1981
- Answered inquiries on checking and savings accounts, loans, and lines of credit.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed applications for new accounts.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
High School Diploma -
Omaha North High School
Omaha, NE05-1977
Skills
- Documentation and reporting
- Expense tracking
- Coaching and mentoring
- Team leadership
- Goal setting
- Schedule preparation
- Financial records oversight
- Cash handling
- Office machinery and tools such as Microsoft products
Timeline
Manager, Provider Outreach and Education
Wisconsin Physicians Service Insurance
04.2009 - 02.2024
Quality Assurance Supervisor
Wisconsin Physicians Service Insurance
11.2007 - 04.2009
Customer Service/Provider Education Representative
Mutual of Omaha Ins Co/Wisc Physicians Service
01.1997 - 11.2007
Customer Service Representative
Mutual Of Omaha Insurance Company
02.1986 - 01.1997
Customer Service Representative
Blue Cross Blue Shield Of Nebraska
08.1981 - 02.1986
Teller
Omaha Federal Credit Union
07.1977 - 09.1981
High School Diploma -
Omaha North High School