Sheryl Torres
Omaha,NE
Summary
Motivated individual with a proven track record at various companies, excelling in team leadership and coaching. With expertise in expense tracking and documentation, I successfully enhanced productivity and engagement, while managing budgets to optimize profitability. Committed to fostering strong relationships and achieving performance goals through effective mentoring and support. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Used independent decision-making skills and sound judgment to positively impact company success.
Overview
47
47
years of professional experience
Work History
Manager, Provider Outreach and Education
Wisconsin Physicians Service Insurance
04.2009 - 02.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with internal and external customers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Quality Assurance Supervisor
Wisconsin Physicians Service Insurance
11.2007 - 04.2009
- Tracked quality issues with internal customers to ensure meeting established performance goals and standards.
- Established and tracked quality division goals and objectives.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Service/Provider Education Representative
Mutual of Omaha Ins Co/Wisc Physicians Service
01.1997 - 11.2007
- Responded to provider and beneficiary inquiries related to Medicare program benefits and claim information.
- Conducted Medicare program related education for Medicare providers such as hospitals, skilled nursing facilities, and rural clinics.
Customer Service Representative
Mutual Of Omaha Insurance Company
02.1986 - 01.1997
- Responded to customer requests for products, services, and company information related to health, life, and retirement planning lines of business.
Customer Service Representative
Blue Cross Blue Shield Of Nebraska
08.1981 - 02.1986
- Responded to customer requests for benefit and claim information.
Teller
Omaha Federal Credit Union
07.1977 - 09.1981
- Answered inquiries on checking and savings accounts, loans, and lines of credit.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed applications for new accounts.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
High School Diploma -
Omaha North High School
Omaha, NE05-1977
Skills
- Documentation and reporting
- Expense tracking
- Coaching and mentoring
- Team leadership
- Goal setting
- Schedule preparation
- Financial records oversight
- Cash handling
- Office machinery and tools such as Microsoft products
Timeline
Manager, Provider Outreach and Education
Wisconsin Physicians Service Insurance
04.2009 - 02.2024
Quality Assurance Supervisor
Wisconsin Physicians Service Insurance
11.2007 - 04.2009
Customer Service/Provider Education Representative
Mutual of Omaha Ins Co/Wisc Physicians Service
01.1997 - 11.2007
Customer Service Representative
Mutual Of Omaha Insurance Company
02.1986 - 01.1997
Customer Service Representative
Blue Cross Blue Shield Of Nebraska
08.1981 - 02.1986
Teller
Omaha Federal Credit Union
07.1977 - 09.1981
High School Diploma -
Omaha North High School
Similar Profiles
Sharon LuickSharon Luick
Claims Representative III at Wisconsin Physicians Service InsuranceClaims Representative III at Wisconsin Physicians Service Insurance
Gena ForsheeGena Forshee
Claims Examiner III - LPN at Wisconsin Physicians Service InsuranceClaims Examiner III - LPN at Wisconsin Physicians Service Insurance
Azure LucasAzure Lucas
Provider Certification Supervisor at Wisconsin Physician Service Health Insurance, WPSProvider Certification Supervisor at Wisconsin Physician Service Health Insurance, WPS