Siena Van Der Veen
Scottsbluff
Summary
Dynamic professional with experience at Riverside Discovery Center, excelling in customer engagement and time management. Proven ability to adapt quickly and communicate effectively, enhancing the customers experience. Skilled in effectively and efficiently getting work done in a timely manner. Sees something that’s needs done, and does it.
Overview
5
5
years of professional experience
Work History
Gift Shop Clerk/Education
Riverside Discovery Center
06.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels by restocking merchandise and organizing displays effectively.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Collaborated with team members to maintain cleanliness and organization in the shop environment.
- Handled customer complaints promptly, ensuring resolution aligns with store policies.
- Participated in promotional events to drive sales and engage visitors at the center.
- Trained new staff on operational procedures and customer service best practices for efficiency.
- Assisted management in training new hires by sharing best practices for efficient daily operations within the store environment.
- Collaborated with team members to maintain cleanliness and organization of the store floor, enhancing the shopping experience for customers.
Retail Sales Clerk
Maurices
06.2024 - 11.2024
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Processed transactions accurately, ensuring efficient checkout procedures.
- Maintained organized and visually appealing sales floor, promoting product visibility.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Managed inventory levels, restocking shelves to optimize product availability.
- Engaged with customers to understand needs, providing tailored recommendations and support.
- Answered questions about store policies and addressed customer concerns.
Online Grocery Associate
Walmart
11.2021 - 04.2022
- Assisted customers in selecting grocery items and resolving inquiries to enhance shopping experience.
- Maintained accurate inventory levels through diligent stock checks and product organization.
- Operated point-of-sale systems efficiently, processing transactions with speed and accuracy.
- Collaborated with team members to ensure timely restocking of shelves and displays.
- Implemented safety protocols while handling food products to maintain compliance with regulations.
- Monitored product quality and freshness, ensuring only the best items were available for customers.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
Cashier
Runza
05.2020 - 11.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization in checkout area to enhance customer experience.
- Assisted customers with inquiries, providing product information and recommendations.
- Handled cash and credit transactions securely, ensuring compliance with financial policies.
- Adapted quickly to changing priorities during peak hours, ensuring timely service delivery.
- Learned store policies and procedures to support smooth operational flow at the register.
- Developed strong communication skills through daily interactions with diverse customer base.
Education
Associate of Science - Biology
Western Nebraska Community College
ScottsbluffHigh School Diploma - Biology
Scottsbluff Senior High School
Scottsbluff, NE05.2024
Skills
- Determined to work hard always
- Focused on tasks at hand
- Completes tasks quickly and efficiently and ensure work gets done properly
- Communicates and adapts well around other people
- Understands the importance of listening to those around
Accomplishments
Completed an internship at Riverside Discovery Center alongside the zookeepers in 2023-2024.
Timeline
Gift Shop Clerk/Education
Riverside Discovery Center
06.2024 - Current
Retail Sales Clerk
Maurices
06.2024 - 11.2024
Online Grocery Associate
Walmart
11.2021 - 04.2022
Cashier
Runza
05.2020 - 11.2020
Associate of Science - Biology
Western Nebraska Community College
High School Diploma - Biology
Scottsbluff Senior High School