Sierra Littrell
Cedar Bluffs
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Bomgaars Supply
Fremont
05.2021 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Back Office Medical Assistant
Foot Care Center
Fremont
07.2019 - 07.2021
- Prepared exam rooms prior to patient visit by stocking supplies and ensuring cleanliness of space.
- Adhered to HIPAA regulations when handling confidential information.
- Processed referrals for specialists or diagnostic tests in accordance with established protocols.
- Answered incoming calls from patients and other medical personnel in a timely manner.
- Assisted with patient registration and paperwork, including verifying insurance coverage and collecting co-pays.
- Assisted physicians with minor procedures such as dressing changes or injections.
- Communicated with doctors' offices to obtain medical records for patients.
- Reviewed charts before each appointment for accuracy and completeness of information.
Restaurant Hostess
Village Inn Pancake House
Fremont
12.2019 - 05.2020
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Greeted customers and escorted them to their tables.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Upsold appetizers, drinks, desserts. when appropriate.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Informed kitchen staff of any special orders or dietary restrictions.
- Provided menus and answered questions about menu items and specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Monitored dining room activity to ensure all guests were receiving optimal service.
Production Worker
3m
Valley
06.2018 - 07.2019
- Troubleshot technical issues that arose during assembly process.
- Conducted routine maintenance checks on all machinery used in the production line.
- Monitored inventory levels and replenished supplies as needed.
- Cleaned up work area at end of shift to maintain safe working environment.
- Adhered strictly to established guidelines and procedures while performing duties.
- Communicated with team members regarding tasks assigned during shift.
- Utilized computer software programs to record details related to production process.
Housekeeping and Laundry Attendant
Nye Square
Fremont
10.2018 - 01.2019
- Removed garbage from trash containers in public areas and guest rooms on a regular basis.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Organized storage areas for efficient use of space.
- Followed established safety guidelines while operating equipment such as vacuum cleaners.
- Swept walkways around the building exterior as part of outdoor cleaning tasks.
- Sanitized surfaces throughout the facility including countertops, door handles.
Housekeeping Aide
Parkview homes inc
Dodge
02.2017 - 06.2018
- Cleaned windowsills, window treatments, mirrors and other glass surfaces.
- Removed trash from all guest rooms on a daily basis.
- Followed specific cleaning instructions provided by supervisors.
- Maintained an inventory of all cleaning supplies used in the housekeeping department.
- Changed bed linens and made beds according to hotel standards.
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Complied with safety rules set forth by management during daily operations.
- Dusted furniture, fixtures, and other surfaces.
Cashier
Tractor Supply Company
Fremont
07.2016 - 02.2017
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
Call Center Representative
Oriental Trading Company
Fremont
10.2016 - 12.2016
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Identified opportunities to upsell additional products or services when appropriate.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Offered additional products or services to enhance customer experience.
Dishwasher
One Horse
Nickerson
05.2016 - 09.2016
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Followed all safety guidelines while handling sharp objects, like knives or forks.
- Sanitized surfaces after each use following standard sanitation practices.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Stock service areas with clean plates, bowls, cups, and other items as needed.
- Stock service areas with clean plates, bowls, cups, and other items as needed.
Child Caregiver
Kinderversity
Fremont
09.2015 - 05.2016
- Encouraged children to express themselves through creative outlets such as music or art.
- Engaged in conversations with young children to help them develop verbal communication skills.
- Implemented behavior management techniques to ensure safety of all children in the facility.
- Provided a safe, nurturing and stimulating environment for children of all ages.
- Ensured that toys, furniture and equipment are clean and sanitized regularly.
- Helped toddlers transition into pre-school settings through supportive guidance.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Assisted with meal preparation and clean up after meals.
- Adhered to health and safety regulations including fire drills, first aid procedures.
- Taught basic language and math concepts through play-based learning methods.
- Organized age-appropriate activities such as arts and crafts, games and educational lessons.
Kitchen Prep Cook
Orchard Gardens nursing home
Valley
04.2015 - 09.2015
- Assembled dishes according to recipes and presentation standards.
- Complied with sanitation regulations while cleaning storing prepping and serving food items.
- Prepared ingredients for meals according to recipes and menus.
- Operated various kitchen equipment efficiently including mixers grinders slicers choppers blenders.
- Adhered to safety protocols when handling sharp knives hot surfaces slippery floors hazardous chemicals.
- Monitored temperatures of ovens, grills, fryers, broilers, steam kettles, to ensure proper cooking times.
- Ensured that all food items were prepared according to established recipes and standards.
- Maintained cleanliness of kitchen by sweeping mopping washing dishes disposing trash.
Waitress
Wooden Windmill Restaurant Lounge Liquor Store
Fremont
04.2014 - 05.2015
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted in seating guests at tables or booths.
- Prepared checks accurately and processed payments promptly.
- Answered questions about menu items, ingredients, and pricing.
- Took orders for food and drinks and delivered them to guests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Developed positive relationships with regular customers through friendly conversation.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
Education
Certified Nursing Assistant - Medicine
Southeast Community College
Lincoln, Nebraska, NE05-2022
Certified Medication Aide - Medicine
Southeast Community College
Lincoln, Nebraska, NE05-2022
High School Diploma -
Cedar Bluffs Public High School
Cedar Bluffs, NE05-2015
Skills
- Customer service
- Employee training
- Staff supervision
- Verbal and written communication
- Adaptability and flexibility
- HIPAA compliance
- Operational standards
- Friendly, positive attitude
- Cash register operation
- Communication skills
- Customer assistance
- Cash handling expertise
- Retail merchandising
- Inventory restocking
- Proficient in [software]
- Basic math
- Drawer balancing
- Point-of-sale system
Timeline
Assistant Manager
Bomgaars Supply
05.2021 - Current
Restaurant Hostess
Village Inn Pancake House
12.2019 - 05.2020
Back Office Medical Assistant
Foot Care Center
07.2019 - 07.2021
Housekeeping and Laundry Attendant
Nye Square
10.2018 - 01.2019
Production Worker
3m
06.2018 - 07.2019
Housekeeping Aide
Parkview homes inc
02.2017 - 06.2018
Call Center Representative
Oriental Trading Company
10.2016 - 12.2016
Cashier
Tractor Supply Company
07.2016 - 02.2017
Dishwasher
One Horse
05.2016 - 09.2016
Child Caregiver
Kinderversity
09.2015 - 05.2016
Kitchen Prep Cook
Orchard Gardens nursing home
04.2015 - 09.2015
Waitress
Wooden Windmill Restaurant Lounge Liquor Store
04.2014 - 05.2015
Certified Nursing Assistant - Medicine
Southeast Community College
Certified Medication Aide - Medicine
Southeast Community College
High School Diploma -
Cedar Bluffs Public High School