Sierra Schmidt

• Answered incoming calls from potential new patients and existing patient inquiries.
• Assisted in scheduling, rescheduling, and canceling appointments for patients.
• Verified insurance information prior to appointment booking.
• Served as a liaison between patients and healthcare providers for communication purposes.
• Worked collaboratively with other team members to meet departmental goals.
• Acted as first point of contact and set appointments for prospective clients.
• Handled complaints and questions, and re-directed calls to other team members.

• Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Explained policies and procedures to visitors.
• Scheduled and confirmed appointments.
• Answered phone calls, provided information and connected callers to appropriate personnel.
• Made decisions and resolved issues using critical thinking and analytical skills.

Launched a small business selling hand-crafted polymer clay jewelry. Currently available digitally online and in-person at craft shows.

• Creating unique pieces of jewelry that bring love and joy to myself and others.
• Developed product descriptions, promotional material, and marketing materials to positively promote brand.
• Created pieces by hand for private customers or use a prototypes.
• Conducted research for seasonal market trends and customer buying preferences.
• Evaluated pieces to determine quality and accuracy according to design.
• Cleaned, polished, organized, and inspected all items and jewelry pieces to gauge durability and quality.
• Identify customer requirements for each product, including budgeting constraints and recipients for delivery through effective communication techniques.

• Assigned class work and homework, making corrections and revisions to provide feedback.
• Delivered lesson plans and engaged with students for duration of teacher absence.
• Managed and implemented classroom activities in alignment with student learning goals.
• Read and interpreted teacher instructions and gave pre-planned lessons.
• Worked with and supervised students in absence of head teacher.

• Offered advanced support to students who were visually impaired.
• Developed positive relationships with each child through observation and learning experiences and enhanced student development and growth.
• Provided individualized assistance to students with special needs or specific medical requirements.
• Collaborated with teachers to design beneficial instructional plans and optimize use of classroom time.

Prepare large quantity merchandise fulfillment within line production environment, while navigating machine operations and a multitude of business systems. Coordinated with numerous departments via remote communication for disagreements and problem solving.

• Processed orders by using AS400 Which is the software that the company uses daily to input quotes and order on a daily basis.
• Fulfilled orders quickly to accomplish challenging daily objectives.
• Picked productions from designated locations using various tools and transferred to appropriate areas for further processing.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Communicated effectively with members of public in often crowded and noisy environments.
• Packed merchandise into boxes and containers in preparation for safe shipment.