Sindy Hidalgo
Lawrence
Summary
Dedicated customer service professional with strong cash handling and complaint resolution skills. Committed to enhancing customer satisfaction and ensuring a positive shopping experience.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Helado Bon
Dominican Rep
04.2024 - 01.2026
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed cash handling procedures, ensuring compliance with company policies.
- Assisted in maintaining a clean and organized checkout area to enhance customer experience.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Educated customers about promotions and loyalty programs to increase engagement.
- Adapted quickly to changing store needs, demonstrating flexibility in tasks assigned.
- Conducted regular inventory checks to ensure product availability for customers.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Housekeeping Aide
Jose Maria CabraL
Lawrence
03.2023 - 01.2024
- Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
- Assisted in laundry operations by sorting, washing, and folding linens efficiently.
- Utilized cleaning equipment and solutions according to safety protocols to ensure a safe environment.
- Followed daily checklists to complete assigned tasks consistently and thoroughly.
- Responded promptly to guest requests for additional supplies or services to improve experience.
- Collaborated with team members to ensure timely completion of housekeeping duties during peak hours.
- Implemented efficient cleaning techniques that reduced time spent on routine tasks without sacrificing quality.
- Conducted regular inventory checks of cleaning supplies to maintain adequate stock levels for operations.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Transported soiled linens to laundry facilities.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
- Adhered to optimal standards for cleanliness, appearance and service.
- Removed soiled sheets, washcloths and towels.
Education
High School Diploma -
Ezperanza Martinez
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Customer Service Cashier
Helado Bon
04.2024 - 01.2026
Housekeeping Aide
Jose Maria CabraL
03.2023 - 01.2024
High School Diploma -
Ezperanza Martinez
Spanish
I speak and write in spanish