Smokie Pike
Lincoln
Summary
Dynamic industrial maintenance professional with a proven track record at Intermotion, excelling in maintenance and repairs. Demonstrated strong problem-solving abilities while ensuring optimal equipment performance and minimizing downtime. Experience in oil line maintenance and committed to safety, fostering a collaborative environment to achieve project goals efficiently.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Industrial Maintenance
Intermotion
07.2022 - 04.2023
- Participated in ongoing training opportunities to expand skill set and maintain expertise in the field of industrial maintenance.
- Participated in cross-functional teams supporting company-wide projects that impacted fleet operations or required input from the maintenance department.
- Oversaw maintenance of warehouse equipment, ensuring timely repairs and replacements to minimize downtime.
- Participated in regular equipment maintenance checks, preserving reliability and longevity of tools used for timekeeping purposes.
- Ensured optimal vessel performance through diligent maintenance of paintwork, hull integrity, and other vital exterior elements.
General Laborer
Midland Molding
12.2021 - 04.2022
- Adapted quickly to new procedures and responsibilities, demonstrating flexibility in fast-paced environment.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Used variety of hand and power tools to complete tasks.
- Followed safety protocols consistently while performing manual labor tasks to minimize risks.
- Performed quality checks on products and materials to identify any defects.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
Waitress
Pizza Hut
01.2019 - 07.2019
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Efficiently managed multiple tables, maintaining high service standards during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new team members on menu knowledge and service procedures.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Cashier Assistant
Dollar Tree
01.2019 - 07.2019
- Processed customer transactions efficiently using POS systems
- Assisted customers with inquiries, enhancing overall shopping experience
- Maintained cleanliness and organization of checkout area to ensure safety
- Collaborated with team members to manage inventory and restock shelves
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Bagged items securely to minimize breakages and reduce losses.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
Housekeeper
Candlewood Suites Hotel
01.2018 - 07.2018
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Managed laundry operations, sorting, washing, and folding linens efficiently.
- Conducted regular inspections of facilities to identify maintenance needs and ensure safety compliance.
- Responded promptly to guest requests, resolving issues to foster a welcoming environment.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Fairfield Inn
Front Desk Reseptionist
02.2017 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Night Auditor
Travel Lodge
02.2017 - 12.2017
- Oversaw security protocols, ensuring safety and compliance for guests and staff.
- Generated detailed reports for management review, highlighting key performance metrics.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Updated guest accounts and processed payments accurately, safeguarding financial integrity.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
Night Auditor
Quality Inn
11.2016 - 08.2017
- Conducted nightly audits to ensure accurate financial reporting and cash management.
- Reconciled daily transactions, identifying discrepancies and resolving issues promptly.
- Managed front desk operations, providing exceptional customer service during overnight shifts.
- Implemented efficient check-in/check-out processes, enhancing guest satisfaction and operational flow.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
General Laborer
Applied Technology Center
02.2016 - 11.2016
- Performed routine maintenance on tools and equipment to ensure operational readiness and efficiency.
- Followed safety protocols consistently while performing manual labor tasks to minimize risks.
- Notified supervisors of defective equipment or material.
- Performed quality checks on products and materials to identify any defects.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Inspected tools and equipment to maintain safety and efficiency.
General Laborer
Warren Oil Distribution
07.2014 - 04.2015
- Operated forklifts and hand trucks to efficiently move materials throughout facility.
- Assisted in maintaining cleanliness and organization of work areas to ensure safety compliance.
- Loaded and unloaded shipments, verifying contents against packing lists for accuracy.
- Collaborated with team members to optimize workflow and reduce processing time on tasks.
- Supported inventory management by tracking stock levels and reporting discrepancies promptly.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed tasks efficiently for timely project completion within set deadlines.
Education
Trade - Pre Apprentice
Pine Ridge Job Corps
Chadron, NENo Degree - General
Kearney Cats High School
Kearney, NE05-2015
Skills
- Maintenance and repairs
- Gas line maintenance
- Maintenance & repair
- Basic maintenance
- Customer service
- Problem-solving
- Cash handling expertise
- Multitasking and organization
- Generating reports
- Decision-making
- Account balancing
- Time management
- Teamwork orientation
Timeline
Industrial Maintenance
Intermotion
07.2022 - 04.2023
General Laborer
Midland Molding
12.2021 - 04.2022
Waitress
Pizza Hut
01.2019 - 07.2019
Cashier Assistant
Dollar Tree
01.2019 - 07.2019
Housekeeper
Candlewood Suites Hotel
01.2018 - 07.2018
Fairfield Inn
Front Desk Reseptionist
02.2017 - 12.2017
Night Auditor
Travel Lodge
02.2017 - 12.2017
Night Auditor
Quality Inn
11.2016 - 08.2017
General Laborer
Applied Technology Center
02.2016 - 11.2016
General Laborer
Warren Oil Distribution
07.2014 - 04.2015
Trade - Pre Apprentice
Pine Ridge Job Corps
No Degree - General
Kearney Cats High School