Sophie Spaulding
Wayne
Summary
My name is Sophia Spaulding and I am looking for an opportunity to grow my experience within the work field. I am experienced in fast-paced situations as well as customer service. I am currently in my last year of earning a bachelor's degree in Criminal Justice and Pre-law. I also have a side business of selling clothes so I am very familiar with designing and have a creative mind. I would consider myself a very hard-working and motivated individual.
Overview
6
6
years of professional experience
Work History
Crew Member Trainer
Mcdonalds
11.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Cashier Trainer
Walmart
11.2021 - 08.2024
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Helped customers locate items in the store, and helped with customer service.
Cashier
Berkshire Hathaway
05.2022 - 05.2022
- I worked at Berkshire Shareholders Assembly
- I worked at the Brooks store
- Helped customers with transactions
- Customer service
- Welcomed and assisted customers
Stocker
Walmart
11.2020 - 06.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Restaurant Hostess
Summer Kitchen Cafe & Bakery
05.2020 - 08.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Pool Lifeguard
Funplex Funpark
05.2019 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored the safety of guests in and around the swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
Education
Bachelor of Science - Criminal Justice
Wayne State College
Wayne, NE12.2025
High School Diploma -
Papillion La Vista Senior High School
Papillion, NE05.2022
Skills
- Work Prioritization
- Feedback Delivery
- POS Systems
- Food safety understanding
- Employee Training
- Cleaning and sanitation
- Time management skills
- Organizational abilities
- Criminal Justice Knowledge
- Emergency Response
- Safety Training
Timeline
Crew Member Trainer
Mcdonalds
11.2022 - Current
Cashier
Berkshire Hathaway
05.2022 - 05.2022
Cashier Trainer
Walmart
11.2021 - 08.2024
Stocker
Walmart
11.2020 - 06.2021
Restaurant Hostess
Summer Kitchen Cafe & Bakery
05.2020 - 08.2020
Pool Lifeguard
Funplex Funpark
05.2019 - 08.2020
Bachelor of Science - Criminal Justice
Wayne State College
High School Diploma -
Papillion La Vista Senior High School
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