Sally Schedlock
Crab Orchard
Summary
Telecommunications professional with 15+ years of progressive experience at Verizon, spanning network assurance, cell operations, technical troubleshooting, and cross-functional leadership. Results-driven leader with a track record of persistence, accountability, and follow-through across complex network operations. Proven ability to monitor, analyze, and resolve 4G/5G network issues, lead operational initiatives, support large-scale events, and mentor teams through technical and organizational change. Known for operational rigor, calm execution under pressure, and deep institutional knowledge of wireless networks.
Overview
17
17
years of professional experience
Work History
Associate Director- Network Assurance
Verizon Wireless
Omaha
02.2022 - 11.2025
- Held end-to-end accountability for the Verizon Wireless Network across the state of Nebraska and one-third of Iowa, ensuring performance, reliability, and resiliency.
- Led and developed 18 field engineers and 2 contractors, driving operational excellence, safety compliance, and technical readiness.
- Managed a $1.3M Maintenance & Build budget, balancing preventative maintenance, break-fix, and network upgrades.
- Oversaw a $1.2M Capital Tools budget, ensuring tools, equipment, and assets aligned with evolving network requirements.
- Directed all new build projects, maintenance initiatives, and emergency response network requirements across the region.
- Coordinated and executed emergency asset deployments during crisis events, ensuring rapid restoration and minimal customer impact.
- Served as the senior escalation point for high-severity network incidents, aligning engineering, field operations, vendors, and leadership.
- Partnered with regional and national stakeholders to support strategic initiatives, capacity growth, and network modernization.
- Coordinated daily operations and managed workflow to enhance productivity. Lead Midwest in 90%> KPI's across Break/Fix and POR Build Consistently in the 4 measured categories.
- Managed 2099 Sites with Break/Fix, POR, Build, and Disaster Recovery
Field Assurance Support Team
Verizon Wireless
Omaha
11.2019 - 02.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Field Assurance Engineer III
Verizon Wireless
Lincoln
09.2012 - 11.2019
- Executed quarterly, semi-annual, and annual maintenance for 29 cell sites, ensuring network reliability and compliance.
- Built, implemented, and completed AWS, PCS, and 850 LTE additions to existing sites to enhance coverage, capacity, and customer experience.
- Performed advanced network troubleshooting and repairs to maintain stable, high-performing cellular service.
- Managed Lincoln O Street Spares, while supporting Omaha and Norfolk spares, ensuring inventory accuracy and rapid restoration capability.
- Served as Network Shadow Program Lead, managing, teaching, and directing on-the-job experiences for call center employees to bridge technical and customer experience understanding.
- 2018 Provided network readiness and live-event support, including Super Bowl operations (Minneapolis).
- 2014 – Managed Nebraska NID Upgrade Project, completing 300 sites
- 2014 – Led Year-End Annual Maintenance Project, completing 250 sites
- 2016 – Diamond Award Winner: Improved Lincoln/Omaha inventory accuracy from 36% to 99%.
- 2012 – 2015 – Five Quarterly Awards
Recognized for disaster relief work, inventory SME leadership, and project execution excellence
Supervisor
Verizon Wireless
Lincoln
04.2011 - 09.2012
- Conducted performance evaluations to provide feedback to team members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Customer Service and Technical Support
Verizon Wireless
Lincoln
10.2008 - 04.2011
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Master of Arts - Communication
University of Wyoming
Laramie, WY05-2008
Bachelor of Arts - Communication And Journalism
University of Wyoming
Laramie05-2005
Associate of Arts - General Studies
Laramie County Community College
Cheyenne, WY05-2003
Skills
- Project Management & Execution Discipline
- Performance Management & Accountability
- Cross-Functional Collaboration
- Process Improvement & Operational Rigor
- Team Building & Talent Development
- Results-Driven Leadership
- Effective Communication (Technical & Executive)
- Resilience in High-Pressure Environments
- Problem Solving & Root Cause Analysis
- Operational Oversight & Network Reliability
- Recruiting, Interviewing & Workforce Planning
- Hiring, Training & Onboarding
- Systems Development & Optimization
- Event Planning & Large-Scale Operational Support
- Reporting, Documentation & KPI Analysis
- End-to-End Ownership & Follow-Through
Publications
- Patton, T. O., & Schedlock, S. M. (2012). Gender, whiteness, and power in rodeo: Breaking away from the ties of sexism and racism. Lexington Books.
- Patton, T. O., & Schedlock, S. M. (2011). Let’s go, let’s show, let’s rodeo: African Americans and the history of rodeo. The Journal of African American History, 96(4).
- Schedlock, S. M. (2008). More than Barbie and big hair: A “bling blingin’” visual analysis of women and ethnic minorities in the rodeo arena (Master’s thesis). University of Wyoming, Laramie, WY.
Verizon Career Achievements
- 2021 GNOA Games Win: The FASTer Fix to Big Savings: VWRS Work Order Automated Site Precheck Estimated savings: 3.1M YOY
- 2021 Women of the World Leadership Program
- 2016- Pre-Leader Program “Develop New Revenue Streams for Millennials” Presentation Denver, CO.
- 2010- Supervisor On Deck Program
Timeline
Associate Director- Network Assurance
Verizon Wireless
02.2022 - 11.2025
Field Assurance Support Team
Verizon Wireless
11.2019 - 02.2022
Field Assurance Engineer III
Verizon Wireless
09.2012 - 11.2019
Supervisor
Verizon Wireless
04.2011 - 09.2012
Customer Service and Technical Support
Verizon Wireless
10.2008 - 04.2011
Master of Arts - Communication
University of Wyoming
Bachelor of Arts - Communication And Journalism
University of Wyoming
Associate of Arts - General Studies
Laramie County Community College