Stacy Gray
La Vista
Summary
Proven Administrative Assistant with a track record of enhancing office operations and customer satisfaction at The Good Life Law Firm. Skilled in Microsoft Office and decision-making, demonstrated through meticulous documentation and effective handling of customer complaints. Achieved a notable increase in client satisfaction and efficiency.
Overview
42
42
years of professional experience
Work History
Administrative Assistant
The Good Life Law Firm
08.2023 - Current
- Interacted professionally with potential and existing clients/claimants.
- Collected information from potential claimants to verify if they qualify for SSD/SSDI.
- Scheduled attorney calls with clients/claimants.
- Sorted and uploaded incoming mail and applied to correct client/claimant files.
- Prepared mail and drafted letters with no supervision to be sent to clients/claimants.
- Handled sensitive client/claimant information.
Administrative Assistant
Watson & Carroll
02.2022 - 08.2023
- See above similar job duties.
Office Administrator
Allen Furniture
03.1987 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Office Clerk
Nebraska Furniture Mart
11.1982 - 03.1987
- Answered incoming telephone calls to provide store, products, and service information.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations.
- Complied with confidentiality regulations in handling customer information.
Education
High School Diploma -
Atlantic High School
Atlantic, IAIowa Western Community College
Council Bluffs, IASkills
- Microsoft Office
- Decision Making
- Handling Customer Complaints
- Quality Assurance
- Organized and Methodical
- Honesty and Integrity
- Payroll Administration
- Documentation and Recordkeeping
- Accounts Payable and Receivable
- Verbal and Written Communication
- Mail and Package Distribution
- Attention to detail
Timeline
Administrative Assistant
The Good Life Law Firm
08.2023 - Current
Administrative Assistant
Watson & Carroll
02.2022 - 08.2023
Office Administrator
Allen Furniture
03.1987 - 02.2022
Office Clerk
Nebraska Furniture Mart
11.1982 - 03.1987
High School Diploma -
Atlantic High School
Iowa Western Community College
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