Stacy Koob
Mitchell
Summary
Detail-oriented social services worker with a strong background in managing case files and documentation. Committed to supporting clients in securing necessary resources, driving impactful outcomes through attentive service and effective communication.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Social Services Worker
Department of Health and Human Services
Scottsbluff
2025.10 - Current
- Assisted clients in identifying and securing resources for basic needs, enhancing stability in food, clothing, shelter, safety, mental health, and medical care.
- Conducted assessments to identify client needs and eligibility for appropriate programs, facilitating access to vital services.
- Utilized active listening and supportive communication to build client rapport, fostering trust and open dialogue.
- Maintained case files, records and documentation to ensure compliance with all regulations and policies.
Billing Customer Service Representative
Docushred
Gering
2015.09 - 2025.10
- Handled customer inquiries and complaints regarding billing issues through various communication channels, ensuring timely resolution.
- Managed billing systems to ensure accurate invoicing and payment tracking.
- Generated invoices for customers based on service plans and usage levels.
- Maintained accurate records of customer interactions and transactions.
- Performed data entry tasks related to customer accounts including updating account status and payment information.
- Identified process improvement opportunities to enhance billing operations.
- Ran overdue account reports to provide management with insights on outstanding balances.
Vice President of Operations
Nationstar Mortgage
Scottsbluff
2012.06 - 2015.06
- Streamlined operational processes to enhance efficiency across departments.
- Monitored performance metrics to ensure objectives were met, driving accountability and continuous improvement.
- Facilitated communication between executive leadership and operational teams to align operational strategies with business goals.
- Analyzed operational data to identify trends and inform decision-making.
- Implemented best practices for risk management within mortgage operations.
- Developed relationships with functional leadership to integrate revenue generation initiatives into daily operations.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Created reports summarizing operational results for management review.
- Reviewed financial statements for accuracy and completeness prior to submitting them for approval by executive leadership team members.
Vice President of Operations
Aurora Loan Services
Scottsbluff
1998.06 - 2012.06
- Reduced regulatory risks through strict adherence to insurance and safety regulations.
- Generated new business opportunities and enhanced marketing projects via print, broadcast, and B2B channels.
- Determined performance goals and offered tactics for achieving milestones.
- Conducted regular audits of internal systems to identify and address potential risks or vulnerabilities.
- Delegated work to staff, setting priorities and goals.
- Maintained relationships with external organizations such as government agencies, regulatory bodies.
Education
Some College (No Degree) - Financial Services
Chadron State College
Chadron, NESkills
- Case management
- Documentation skills
- Resource allocation
- Client assessment
- Crisis intervention
- Client advocacy
- Decision-making
Certification
- Lean Six Sigma Green Belt Certification – Aurora Loan Services Dec, 2007
Technical Skills
- Microsoft Word, Access, Excel, PowerPoint, Visio, Outlook, Fidelity, LSAMS and LPS
systems, Numerical calculations, Office Equipment, Written and Verbal Communication Skills.
Timeline
Social Services Worker
Department of Health and Human Services
2025.10 - Current
Billing Customer Service Representative
Docushred
2015.09 - 2025.10
Vice President of Operations
Nationstar Mortgage
2012.06 - 2015.06
Vice President of Operations
Aurora Loan Services
1998.06 - 2012.06
Some College (No Degree) - Financial Services
Chadron State College