Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steffanie Hower

Nebraska City

Summary

Customer service lead with over 15 years of experience in loan processing and HR operations. Proven ability to manage financial documentation while ensuring compliance and confidentiality. Recognized for enhancing interdepartmental collaboration and operational efficiency through strong communication and problem-solving skills. Committed to driving productivity and maintaining high customer satisfaction in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Customer Service Lead

Commercial State Bank
Nebraska City
03.2010 - 03.2025
  • Processed financial documents using loan origination software efficiently.
  • Processed indirect loan applications efficiently in compliance with regulatory guidelines.
  • Maintained accurate records in loan processing software for tracking purposes.
  • Performed other duties as assigned by management team.
  • Provided customer service support to borrowers throughout the loan process.
  • Monitored progress of each loan file from origination through final disbursement.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Utilized loan processing software to manage and track loan progress efficiently.
  • Identified potential issues in loan files and worked with team members to devise solutions.

Lead Technician

U-Save Pharmacy
Nebraska City
01.2016 - 08.2023
  • Coordinated recruitment processes and scheduled interviews for prospective candidates.
  • Assisted in onboarding new employees and prepared orientation materials.
  • Managed employee records and maintained accurate HR databases.
  • Responded to employee inquiries regarding policies and benefits.
  • Facilitated communication between departments to enhance employee relations.
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.
  • Assisted with planning, organizing and coordinating company events.
  • Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Initialized background checks for potential new hires.
  • Created and maintained internal job descriptions and postings to accurately reflect roles.
  • Organized company-wide events, including team buildings and annual parties.
  • Prepared materials and reports for compliance audits.
  • Provided administrative support for HR projects and initiatives.
  • Managed confidential employee information with discretion and integrity.
  • Provided administrative support to the HR department, including document preparation and calendar management.
  • Assisted with payroll preparation by collecting timekeeping information and processing reports.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Answered questions regarding salaries, benefits and other pertinent information.

Education

Accounting And Finance

Metropolitan Community College
Omaha, NE
04-2012

Skills

  • Loan processing
  • Financial documentation
  • Regulatory compliance
  • Record management
  • Software proficiency
  • Customer relationship management

Timeline

Lead Technician

U-Save Pharmacy
01.2016 - 08.2023

Customer Service Lead

Commercial State Bank
03.2010 - 03.2025

Accounting And Finance

Metropolitan Community College

Similar Profiles

CREATE PROFILE
Steffanie Hower