STEPHANIE EDWARDS

Head of Housekeeping Services

Motel 6

08.2024 - Current

Implemented quality control measures to consistently meet or exceed established cleanliness benchmarks.
Managed annual budget planning for housekeeping department by reviewing expenses, forecasting future needs, and identifying areas for cost reduction.
Boosted employee morale and retention rates by recognizing outstanding performance and providing opportunities for growth within the organization.
Maintained a safe working environment through rigorous adherence to OSHA regulations and industry best practices.
Oversaw hiring process for new housekeeping staff members by selecting qualified candidates who aligned with company values and possessed strong customer service skills.
Established strong relationships with other department heads to coordinate efforts for seamless hotel operations.
Enhanced guest satisfaction by maintaining high standards of cleanliness and order in all rooms and common areas.
Assessed staff performance regularly through evaluations and one-on-one meetings to provide constructive feedback on strengths and areas needing improvement.
Conducted regular room inspections to verify compliance with housekeeping standards.
Worked with front desk to respond promptly to all guest requests.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Completed schedules, shift reports, and other business documentation.
Disposed of trash and recyclables each day to avoid waste buildup.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Managed laundry sorting, washing, drying, and ironing.
Trained and mentored new staff on cleaning and safety protocols.
Addressed customer feedback and complaints to maximize satisfaction.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Established and enforced safety protocols and guidelines for staff.
Minor maintenance around Hotel, installed new AC units, mounted tvs, changed locks etc
Crossed trained on front desk, checking people in, making reservations, accepting payments, answering phones, etc..