Stephanie Wessling
Bellevue
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Director of Operations
Cold Stone Creamery
Omaha
01.2022 - Current
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Ensured compliance with applicable laws, regulations, industry standards.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
- Implemented campaigns and promotions to help with developing goods and services.
Certified Trainer
Cold Stone
Omaha
01.2022 - 08.2024
- Facilitated team-building exercises to improve collaboration among staff members.
- Assessed employee performance through observation and feedback during training.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Devised programs to develop executive potential among employees in lower-level positions.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Coordinated recruitment and placement of training program participants.
- Selected and assigned instructors to conduct training.
- Monitored training costs and prepared budget reports to justify expenditures.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
General Manager
Cold Stone
Omaha
09.2017 - 01.2022
- Implemented training programs to enhance employee skills and service quality.
- Developed promotional strategies to increase store visibility and customer engagement.
- Collaborated with suppliers to negotiate pricing and maintain quality standards.
- Resolved customer complaints effectively to maintain a positive dining experience.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Salon Owner/Operator
Sola Salons Studios
Papillion
04.2014 - 09.2017
- Trained and mentored new stylists to enhance their skills and service quality.
- Developed scheduling systems to optimize staff time and client appointments.
- Organized training workshops to keep staff updated on industry trends and techniques.
- Managed staff by recruiting, training and coaching employees.
- Inspected workstations regularly to ensure they are clean and organized.
- Performed administrative duties such as filing paperwork and responding to emails.
- Ensured that all safety protocols were followed in the salon at all times.
- Conducted regular meetings with staff members to discuss performance goals.
- Reviewed employee timecards on a weekly basis ensuring accuracy of hours worked.
- Monitored competition in order to stay ahead of industry trends.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Recruited, hired, evaluated and disciplined service staff members.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
- Resolved customer complaints regarding worker performance or services rendered.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Analyzed and recorded personnel and operational data and wrote activity reports.
Crew Member
Cold Stone
Omaha
11.2011 - 04.2015
- Assisted in training new team members on operational procedures and customer service.
- Executed inventory management tasks to ensure stock availability and freshness.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Cosmetologist
Ulta Salon
Papillion
01.2013 - 04.2014
- Massaged and treated scalp using hands, fingers or vibrating equipment.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Combed, brushed and sprayed hair or wigs to set style.
- Used curlers, rollers and curling irons to press and curl hair.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Assisted senior stylists with complex color formulations.
- Performed rejuvenation techniques on all types of skin and hair.
Education
Cosmetology
Xenon
Omaha, NE 09.2011 - 12.2013
Bellevue West High School
Bellevue, NESkills
- Policy writing
- Financial analysis
- Risk mitigation
- Operational strategy
- Employee training
- Leadership development
- Operational efficiency
- Operations oversight
- Employee development
- Inventory tracking and management
- Time management
- Sales management
- Customer service management
- KPI tracking
- Business leadership
- Scheduling
- Operations management
- Attention to detail
References
References available upon request.
Timeline
Director of Operations
Cold Stone Creamery
01.2022 - Current
Certified Trainer
Cold Stone
01.2022 - 08.2024
General Manager
Cold Stone
09.2017 - 01.2022
Salon Owner/Operator
Sola Salons Studios
04.2014 - 09.2017
Cosmetologist
Ulta Salon
01.2013 - 04.2014
Crew Member
Cold Stone
11.2011 - 04.2015
Cosmetology
Xenon
09.2011 - 12.2013
Bellevue West High School