Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

STEVEN GRAMS

La Vista,NE

Summary

Experienced and adaptable professional with over 22 years of success in client relations, sales enablement, and data strategy. Known for leading with integrity, solving complex problems with creativity, and occasionally lightening the mood with a well-timed pun. Passionate about aligning strategic initiatives with business goals and building strong, collaborative teams.

Overview

23
23
years of professional experience

Work History

Principal Market Planner – Data Management

Dun & Bradstreet (D&B)
03.2025 - Current
  • Led strategic integration of external datasets into D&B’s ecosystem, driving revenue growth across multiple verticals.
  • Developed intuitive scoring dashboards and fill rate analyses to support activation strategies.
  • Built unified scoring frameworks to enhance business coverage, contact completeness, and credit scoring.
  • Collaborated across teams to align long-term planning around AI agents, data sourcing, and partner activation.

General Manager

Data Axle – City Directories Division
08.2023 - 03.2025
  • Directed the wind-down of the Directories division, ensuring smooth client transitions and operational closure.
  • Migrated clients from legacy products to modern solutions, achieving 98% client retention and reducing support costs by 40%.
  • Created a transition playbook that streamlined operations and improved client satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Formulated policies and procedures to streamline operations.
  • Trained and guided team members to maintain high productivity and performance metrics.

Director of Client Services

Data Axle
01.2021 - 01.2023
  • Led onboarding of newly acquired companies into Data Axle systems with precision and empathy.
  • Fostered a solution-oriented team culture with a “Never say no!” mindset.
  • Increased client satisfaction scores by 25% and reduced onboarding time by 30%.
  • Built a high-performing team known for reliability and responsiveness.

Various Roles Across Divisions

Data Axle / Infogroup
01.2003 - 01.2021
  • Held multiple roles across sales, client relations, and operations, gaining deep institutional knowledge.
  • Led teams, trained staff, and supported sales initiatives with strategic insight.
  • Became a trusted partner to both internal teams and external clients by consistently delivering results.

Education

Some College (No Degree) -

Winona State University
Winona, MN

Skills

  • Strategic Planning & Execution
  • Data Ecosystem Integration
  • Client Relationship Management
  • Team Leadership & Development
  • Project Management
  • Communication & Collaboration
  • Change Management
  • Time Management (even during toddler tantrums)

Hobbies and Interests

Family-focused, Avid Traveler, Cautious Optimist, Occasional Pun Enthusiast

Timeline

Principal Market Planner – Data Management

Dun & Bradstreet (D&B)
03.2025 - Current

General Manager

Data Axle – City Directories Division
08.2023 - 03.2025

Director of Client Services

Data Axle
01.2021 - 01.2023

Various Roles Across Divisions

Data Axle / Infogroup
01.2003 - 01.2021

Some College (No Degree) -

Winona State University

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