Steven Saunders
Fairbury
Summary
Dynamic retail professional with extensive experience at Walmart, excelling in customer service and store operations. Proven track record in training teams and implementing effective merchandising strategies, enhancing customer engagement and satisfaction. Skilled in problem-solving and fostering a collaborative environment, driving revenue growth and operational efficiency.
Overview
23
23
years of professional experience
Work History
Store Manager
Walmart
Beatrice, NE
08.2023 - 02.2026
- Assisted in maintaining inventory accuracy through regular stock checks and organization.
- Supported team in achieving store standards for cleanliness and product presentation.
- Learned operational procedures for cash handling and customer service interactions.
- Engaged with customers to ensure satisfaction and address inquiries effectively.
- Participated in training sessions to enhance knowledge of products and store policies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Director
Academy Sports and Outdoors
09.2019 - 07.2022
- Directed daily store operations to optimize sales and improve customer experience.
- Led team training initiatives to enhance product knowledge and service standards.
- Implemented inventory management strategies to reduce stock discrepancies and enhance efficiency.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Developed promotional campaigns that increased customer engagement and boosted store traffic.
Store Lead
Walmart
03.2003 - 07.2013
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on product knowledge and customer service techniques.
- Implemented sales strategies to enhance customer engagement and drive revenue growth.
- Resolved customer concerns promptly, improving overall satisfaction and loyalty ratings.
- Fostered a positive team environment, encouraging collaboration and effective communication among staff.
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
Education
GED -
Corpus Christi
Corpus Christi, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Outstanding communication skills
- Store merchandising
Timeline
Store Manager
Walmart
08.2023 - 02.2026
Store Director
Academy Sports and Outdoors
09.2019 - 07.2022
Store Lead
Walmart
03.2003 - 07.2013
GED -
Corpus Christi