Susan Chaney
Omaha
Summary
Highly organized and detail-oriented, Supervisor who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in positive customer patient experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative Rehab Coordinator/Tech
St. David’s’ Medical Center
08.2019 - 06.2022
- Supervisory and /or leadership experience
- Obtains demographic, insurance and financial
- Collect and posting all payments
- Verifies insurance eligibility and benefits
- Scheduling patient appointments
- Daily processes are complete/reports
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
Customer Service Representative Coordinator
Lee Health & Rehab Center
06.2017 - 08.2019
- Supervisory and /or leadership experience
- Obtains demographic, insurance and financial
- Collect and posting all payments
- Verifies insurance eligibility and benefits
- Scheduling patient appointments
- Daily processes are complete/reports
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
Patient Service Representative III
Memorial Hermann SM&R Ironman Sports Med Institute
08.2012 - 05.2017
- Supervisory and /or leadership experience
- Obtains demographic, insurance and financial information
- Explain all required forms
- Verified insurance eligibility and benefits
- Scheduling patient appointment
- Collect and posting all payments
- Daily processes are complete/reports
- Identifies /responds to problems with appropriate action/follow- up
- Knowledge base/understanding of CPT and ICD-10, enter charge tickets
Office Manager
Spirit of Texas Family Medicine
03.2014 - 02.2017
- Liaison for clinic staff and doctor
- Capture insurance and collection of payments
- Maintained confidential personnel files, licensing, compliance records
- Manages / coordinates all administrative clinical functions
- Coordination of supplies / vendors
- Manage preparation of events
- Develop relationships with internal/external clients
Education
Music Education -
University of Nebraska at Omaha
Omaha, NEMusic Education -
University of Duluth MN
Duluth, MNContinuing Education -
Continuing Education
Houston, TXSkills
- Excellent communication skills
- Customer service-oriented
- Flexible & self-motivated
- Team Building
- Front end Supervision
- Intermediate Microsoft Word
- Intermediate Excel
- Health quest
- Epic
- Athena Trained
Certification
Basic Life Support (BLS), 07/31/22
Affiliations
- Professional Association of Health Care Office Management, www.pahcom.com
- 4 Word Women, www.4wordwomen.org
Timeline
Customer Service Representative Rehab Coordinator/Tech
St. David’s’ Medical Center
08.2019 - 06.2022
Customer Service Representative Coordinator
Lee Health & Rehab Center
06.2017 - 08.2019
Office Manager
Spirit of Texas Family Medicine
03.2014 - 02.2017
Patient Service Representative III
Memorial Hermann SM&R Ironman Sports Med Institute
08.2012 - 05.2017
Music Education -
University of Nebraska at Omaha
Music Education -
University of Duluth MN
Continuing Education -
Continuing Education
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