Susan Skocpol

• Resolved debit card disputes for customers by coordinating with multiple banks to ensure satisfactory outcomes.
• Reviewed transaction details and customer communications to effectively investigate and resolve disputes.
• Reviewed customer disputes to ensure compliance with industry regulations.
• Provided accurate information to customers regarding debit card disputes in compliance with Visa and Mastercard guidelines.

• Resolved customer inquiries and provided accurate product information to enhance customer satisfaction.
• Processed customer transactions efficiently at front end cashier, contributing to smooth checkout experience.
• Balanced cash drawer at end of shift to maintain accuracy and prevent discrepancies.

Resolved customer complaints promptly, ensuring satisfaction and fostering positive customer relationships.

• Resolved customer complaints efficiently and professionally.
• Answered customer inquiries, delivering accurate information on health insurance to enhance customer understanding.
• Assisted customers with product selection and inquiries.
• Processed transactions accurately using point-of-sale systems.