Susanna Woodring
Lincoln
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Barista
The Mill Coffee & Tea
01.2026 - Current
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
Paramedic
Midwest Medical Transport
08.2023 - 12.2024
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Educated patients and family members on medical treatments and therapies for informed support.
EMT
Midwest Medical Transport
07.2021 - 08.2023
- 2 years as EMT
- 6 months as a Paramedic
Education
Paramedic Certification -
Creighton University
Omaha, NE07-2023
Associates of Science - EMS
Union College
Lincoln, NE05-2022
Skills
- Fast learner
- Love helping people
- Willing to take on new challenges
- Good with attention to detail
- Work well under pressure
- Good multitasker
- Self-motivated
- Good customer service skills
Timeline
Barista
The Mill Coffee & Tea
01.2026 - Current
Paramedic
Midwest Medical Transport
08.2023 - 12.2024
EMT
Midwest Medical Transport
07.2021 - 08.2023
Associates of Science - EMS
Union College
Paramedic Certification -
Creighton University