Sussie Perez

Managed recovery of charged-off and delinquent accounts, minimizing financial loss and enhancing portfolio performance.

Negotiated repayment arrangements with customers, ensuring compliance with state and federal regulations.

Analyzed customer accounts to identify risks and recovery opportunities.

Collaborated with legal and third-party agencies for settlements, litigation, and skip tracing.

Prepared detailed reports on recovery performance, trends, and risk exposure for senior management.

Maintained accurate records of recovery activities and communications with borrowers.

Demonstrated strong analytical abilities by evaluating account histories and recommending recovery strategies.

Audited daily reports from collectors to ensure accuracy and compliance with federal regulations.

Maintained accurate records of collection activities and payment histories.

Recovered past due balances within timelines while achieving high customer satisfaction.

Conducted research on current bankruptcy law trends and regulations.

Collaborated with credit bureaus, law firms, and government agencies as necessary.

Prepared detailed reports on collections activities for senior management review.

Managed a portfolio of delinquent accounts using effective skip tracing techniques.

Managed banking staff to enhance customer service scores and increase household referrals.

Implemented effective sales strategies to attract new clients while preserving current satisfaction levels.

Planned and executed sales promotions, boosting referral business significantly.

Participated in community events, developing strong networking skills.

Ensured compliance with audit standards through operational assistance.

Liaised between customers and management, addressing issues promptly.

Conducted regular staff meetings to review progress and strategize improvements.

Completed shipping documentation for largest distribution center in Midwest with precision.

Guided staff to ensure accurate merchandise delivery and management satisfaction.

Maintained customs paperwork for international deliveries to comply with regulations.

Examined incoming shipments for damage, upholding organizational quality standards.

Organized warehouse operations to guarantee safe handling of goods.