Sydne Strom
Bellevue
Summary
I am a single mother, looking to get back into school fall of 2026. The program I am entering through Clarkson College is Radiology Tech, so I want to get my foot in the door and have some experience under my belt before school starts for me. I am
reliable with strong background in route sales and customer relationship management. Achieved notable improvements in customer satisfaction and retention through consistent service quality and problem-solving. Demonstrated ability to manage inventory and analyze sales data effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender/Shift Manager
Shooters
10.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Route Sales Associate
Frito-Lay
05.2018 - 2021
- Increased customer satisfaction by maintaining strong product knowledge and providing exceptional service during sales visits.
- Developed tailored solutions for clients to meet their unique needs, resulting in increased revenue and strengthened partnerships.
- Enhanced customer experience, addressing concerns and resolving issues promptly to foster loyalty and repeat business.
- Kept detailed records of all transactions and expenses, ensuring accurate financial reporting at month-end closeouts.
- Boosted overall route sales revenue by establishing long-lasting relationships with clients and consistently upselling products.
- Improved inventory management through thorough record-keeping of stock levels, reducing losses due to expired or damaged products.
- Fostered a positive and inclusive team environment, encouraging open communication among colleagues for continuous improvement.
Professional Nanny
Howard Liu
07.2016 - 05.2018
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained household cleanliness through light housekeeping tasks, contributing to a well-organized living space for the entire family.
- Built positive and nurturing environments to support child social and emotional growth.
- Promoted healthy eating habits for improved nutrition, preparing nutritious meals and snacks daily.
- Fostered strong relationships with families, prioritizing open communication and trustbuilding.
- Organized educational outings such as museum visits or nature walks, integrating hands-on learning experiences into everyday life.
- Developed age-appropriate routines to establish structure in children''s daily lives, fostering a sense of security and predictability.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Cared for sick children when necessary, administering medication according to parental guidelines while maintaining a comforting presence during recovery periods.
- Managed challenging behavior effectively by implementing positive discipline techniques tailored to each child''s temperament.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Supported children''s emotional growth by providing a nurturing environment and addressing individual needs.
Waitress
Tanner's Bar & Grill
02.2015 - 11.2015
Family Nanny
Kristin Rooney
05.2014 - 11.2015
Infant Lead Teacher
Kristin Rooney
09.2014 - 05.2015
Sales Associate
Love Culture
09.2013 - 09.2014
Shift Manager
Five Guys Burgers & Fries
01.2011 - 08.2013
Education
Associate in Applied Science - General Studies
Metropolitan Community College
Omaha, NE07.2025
Skills
- Route planning
- Client relations
- Issue resolution
- Team support
- Customer retention
- Merchandise sales
- Product promotions
- Account retention
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Interpersonal skills
- Customer relationship management
Certification
- CPR/AED, 2016-07-01, 2018-07-01
- CDL
Additional Information - Areas Of Expertise
Maintain a professional attitude with customers and coworkers., Listen to concerns., Aid customer needs while maintaining a friendly atmosphere., Willing to help others and learn new things., Extremely fast learner., Coordinated in-service training for employees at Five Guys., Planned and prepped food for the day., Oversaw employee updates on new menu items., Responsible for shift deposits and balancing drawers., Managed daily shipments and inventory at Love Culture., Set up lesson plans for the youngest child., Communicated effectively with customers and employees., Provided daily numbers to regional managers., Ensured employees practiced methods correctly., Five plus years of phone answering experience., Proficient in Microsoft Word and PowerPoint., Reported daily schedules to the nanny family.
<Enter your own>
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Bartender/Shift Manager
Shooters
10.2023 - Current
Route Sales Associate
Frito-Lay
05.2018 - 2021
Professional Nanny
Howard Liu
07.2016 - 05.2018
Waitress
Tanner's Bar & Grill
02.2015 - 11.2015
Infant Lead Teacher
Kristin Rooney
09.2014 - 05.2015
Family Nanny
Kristin Rooney
05.2014 - 11.2015
Sales Associate
Love Culture
09.2013 - 09.2014
Shift Manager
Five Guys Burgers & Fries
01.2011 - 08.2013
Associate in Applied Science - General Studies
Metropolitan Community College
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