Syleena Swearingen
Springfield
Summary
Dynamic and empathetic individual with several years of diverse service/administrative experience. Talented in navigating challenges and finding solutions with a knack for building rapport and facilitating smooth communication, resulting in repeat long standing clientele. Displays strong work ethic; optimizing workflow productivity, efficiency and service quality across various environments. Highly dependable, ethical, organized and adaptable, support specialist and leader who blends mental health administrative, foodservice, and household/auto upkeep acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
Verve Collaborative Health
03.2023 - 01.2025
- Lead intake coordinator for 50+ Psychiatric Nurse Practitioners and Licensed/Provisional Therapists in NE and WY.
- Answered phone calls/texts/emails and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms, created patients' accounts, filed documents to charts.
- Collected, verified, recorded and processed client demographics, medical/social history, referral information, insurance policies, and method of payment.
- Collaborated with providers to ensure patients received appropriate services and resources tailored to the patient's specific needs.
- Assisted patients in choosing the provider best suited for their preferences based on specialties, scheduling, and insurance.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures, ROI's, and ensuring information is updated and correct.
- Expedited critical cases through close coordination with providers, reducing wait times for services.
- Assisted in developing an improved tracking system for incoming referrals/ inquiries, resulting in faster response times.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the practitioners.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case's progression.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plan.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Improved data management with introduction of new software, streamlining intake process and enhancing record accuracy.
Home/ Auto Detailer
Self-employeed
01.2022 - 01.2023
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies/ cost for the client.
- Maintained spaces with routine upkeep and basic repairs, coordinating with homeowners on more advanced needs.
- Executed deep cleans for large hoards, assisted clients with organizational tools/ habits to move forward after services.
- Cared for/ groomed pets and ran special errands if requested.
- Detailed vehicles on-sight for clients convenience. Client only provides an outlet and a hose connection.
- Serviced automobiles, boats, ATV's, and light aircraft.
- Provided top of the line supplies and tools to ensure best results.
- Completed full-service washes that included vacuuming/ shampooing interiors, degreasing engines, polishing chrome accents, applying wax coatings to exteriors, and protectant to interiors.
Waitress
The Thirsty Marlin
01.2017 - 01.2020
- Exhibited strong multitasking abilities, balancing multiple tables, large parties, and cocktail orders on the floor.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods, helping with dietary restrictions, allergies, and intolerances.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
GED -
Homer High School
Homer, AK01.2008
Skills
- Knowledge on following systems: AthenaHealth, Epion/Kyruus, Ipass, IntakeQ, MyServiceDeskPlus, OneNote, POS, Aloha, Microsoft word, office, and excel
- Eager to learn/ memory retention/ adaptable
- Exceptional customer service
- Multitasking/ task prioritization/ delegation
- Complex problem solving/ conflict resolution
- Maintaining composure in stressful/fast-paced situations/environments
- Attention to detail/ thorough/ efficient/ organized
- Charting and clinical documentation
- Scheduling and calendar management/coordination
- Insurance credentialing/ verification
- Payment processing/ bookkeeping/ money handling
- Staff development and training
- Workflow planning/ streamlining
- Food/alcohol preperation/safety
- Chemical safety/ usage
- HIPPA and food/beverage safety acumen
Timeline
Intake Coordinator
Verve Collaborative Health
03.2023 - 01.2025
Home/ Auto Detailer
Self-employeed
01.2022 - 01.2023
Waitress
The Thirsty Marlin
01.2017 - 01.2020
GED -
Homer High School
Similar Profiles
Julie ZulkoskyJulie Zulkosky
Independent Mental Health Nurse Practitioner at Verve Collaborative Health LLCIndependent Mental Health Nurse Practitioner at Verve Collaborative Health LLC
Mayriah BrownMayriah Brown
Assistant Director of Provider Services at Verve Collaborative HealthAssistant Director of Provider Services at Verve Collaborative Health
Jennifer MartinJennifer Martin
Clinic Manager at Denova Collaborative HealthClinic Manager at Denova Collaborative Health