Open To Work
Tamara M Rich
Omaha,NE
Work Preference
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Transport Dispatch Specialist
Children's Nebraska
Omaha, NE
06.2017 - Current
- Coordinated dispatch operations to ensure timely delivery of services and resources.
- Implemented process improvements that enhanced workflow efficiency within dispatch team.
- Monitored incoming requests to prioritize tasks based on urgency and resource availability.
- Managed a high volume of incoming calls, prioritizing requests based on urgency and resource availability.
- Maintained a high standard of professionalism under pressure, ensuring the consistent delivery of quality service even during crisis situations.
- Monitored and tracked dispatch communication systems.
Call Center Representative
Children's Nebraska
Omaha, NE
02.2007 - 06.2017
- Managed inbound calls, resolving customer inquiries and providing information on services.
- Assisted in training new team members on call handling procedures and customer service protocols.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Associate of Science - Human Services
Metopolitan Community College
OmahaSkills
- Dispatch software
- Vehicle tracking
- Incident reporting
- Scheduling proficiency
- Teamwork and collaboration
- Quick thinking
- Problem-solving
- Multitasking
- Excellent communication
- Adaptability and flexibility
Timeline
Transport Dispatch Specialist
Children's Nebraska
06.2017 - Current
Call Center Representative
Children's Nebraska
02.2007 - 06.2017
Associate of Science - Human Services
Metopolitan Community College