Tamiya L. Jordan
Phlebotomy Supervisor
Omaha
Summary
I am new to the Omaha area. Since moving here, I have targeted waiters/serving opportunities to make ends meet. After one year I am finally settled and ready to pursue more lucrative, but just as challenging career options. I am well-articulated, driven, and passionate. Possessing integrity and perseverance, all qualities I believe will lead me to success, given the right tools and opportunity. Experience encompasses delivering quality face to face guest interaction and resolution. I have specialty skills in commission-based sales, guest relations, data entry, and record keeping. I’ve recently dove headfirst into the nursing field, bringing me purpose and great reward. My hunger for knowledge and experience keeps focused on my professional journey.
Phlebotomy professional with strong leadership skills and focus on patient care and safety. Skilled in venipuncture, specimen handling, and maintaining compliance with health regulations. Known for fostering teamwork and adapting to evolving needs. Dependable and results-driven with commitment to excellence in healthcare.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Phlebotomy Supervisor 3
Octapharma Plasma Center
01.2024 - Current
- Coordinating employees breaks, lunch's, side task (opening and closing); putting donor flow and business needs first. Managing donor floor flow utilizing the help of colleagues in various areas, providing their expertise and upmost respect and courtesy to our donors. Providing exquisite customer service and assisting in resolving any donor complaints or reactions swiftly, safely, and professionally. These tasks are made achievable by following the companies outlined SOP’s representing the policies and procedures ensuring less margin of error. Ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance. Maintains high level of customer service and positive donor experience in line with company values and culture.
Sr Phlebotomist / Lab technician
Chi University Medical center Bergan mercy, CSL Plasma
01.2021 - 01.2024
- Highly skilled in performing venipuncture and capillary puncture with precision and attention to detail. Collecting and preserving blood samples and certain other body fluids for analysis. Performing all phlebotomy duties, including blood cultures, samples, or special techniques such as vein grades. Troubleshoots and problem-solving of equipment and machinery. Monitoring the pheresis process and following Standard Operating Procedures. Maintains a safe and clean work environment by utilizing personal protective equipment and safety devices appropriately. Performs screening tests and reports results. Processes specimens for laboratory testing. Prepares specimens for reference laboratory dispatch and testing. Evaluate vein performance of the donor by checking data to identify possible problems; ensure product quality and donor safety.
Certified Nurse/ Medication Aide
Arzia Health Montclair, Maplecrest Care Center, Sunlight Senior Care, Hillcrest Care Facilities, Brighton Memory Care, Omaha Ne
01.2017 - 01.2022
- Administering daily medications to residents / patients in a hospital or medical facility. Duties include but not limited to; monitoring patients, reporting changes / updates, collecting samples, vitals all effort to enhance the qualities of life. I learned to balance professional interpersonal relationships in this role.
Patient Care Technician/ Phlebotomy / Medical receptionist
Nebraska Medicine Infusion Center (Bellevue & Main campus)
01.2017 - 01.2021
- Perform delegated patient activities as assigned by licensed nursing personnel for the achievement of the patient's plan of care, in addition to serving as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone). Responsibilities of this split position included answering incoming calls in a professional manner, and/or checking in / outpatients` per established protocols, scheduling patient appointments and registering patients. Duties included but not limited to verifying/updating patient information (insurance, address, contact information), assessing patients vitals, collecting labs via venipuncture, following proper infectious disease protocol, translating lab results to team, providing comfort and accommodations, maintaining a clean and sterile workspace, ordering, stock, and upkeep of unit supplies and materials.
Leasing Specialist
Np Dodge Property Management
01.2017 - 01.2020
- Meeting all Fair Housing Act requirements, to ensure quality and equal housing opportunities to all guests. Running credit applications as well as background checks for incoming prospects. Maintaining upkeep of office duties, supplies, and resident files. I would train incoming consultants/specialists on Np Dodge policy and procedure, as well as competitive commission sales. Many tasks include but not limited to; filing, resident account adjustments, notifying residents and co-workers of updates and or changes, Keeping record of commissions, and deposits. Team oriented environment. Competitive Commission sales training was our biggest team effort
Trainer
Southeast Georgia Health System
12.2014 - 12.2016
- Housekeeping Acted as the on duty sanitation technician by completing detailed oriented cleaning tasks that required a basic knowledge of cleaning peripheries and chemical in accordance with OSHA standards Maintained daily reports of progress of assigned areas by completing required forms in accordance with shift supervisor standards on an as needed basis Ascertained the knowledge of all critical cleaning areas by understanding the hospital layout by referring to the training manual.
Customer Service Sales Clerk
Ebay Enterprise
09.2013 - 11.2016
- Customer Service Sales Representative (Seasonal) conducting online commission-based sales by taking inbound phone calls to assist Vertical’s customer demands. Taking notes for supervisors, to ensure that quality customer service was the off product given to every client. Referring escalated situations to on duty supervisor, as well as assisting with all other facets of the customer service process. Representatives were to familiarize themselves with companywide sales and promotions per product/policy. High customer volumes secured up sale experiences, guaranteeing commissions. Ensuring customers received an exceptional and outstanding experience was the goal.
Front Desk Receptionist
Clarion Inn, Hampton Inn
05.2014 - 08.2016
- We made guest reservations by taking all inbound phone calls daily, greeting all guests upon arrival, and ensuring all guests receive an exceptional customer experience. Accommodations where widely based upon customer needs, creating large margins for up sales in lodging for commission. Acting as the liaison between guests and staff in conjunction with the on-duty supervisor, sharpening my tone and behavior skill set. Thus, creating a truly at your service atmosphere. Position security based upon quality assurance, up sales, and promotion of property/amenities.
Education
Associate of Science - Nursing
Iowa Western Community College
Council Bluffs, IA 05.2001 -
Skills
- Computer systems / microsoft / powerpoint
- Acquired through twelve years of grade school, three years undergraduate at Georgia Southern University, also a handful of Reception/ clerical professions
- Medical / Clinical Background
Team leadership
Venipuncture
Patient confidentiality
Sample and specimen collection
Employee training and development
Specimen labeling procedures
Infection control
Diagnostic testing
Venipuncture expertise
Quality control guidelines
Medical terminology
Conflict resolution strategies
Regulatory compliance
Time management proficiency
Certification
Certified phlebotomist
Timeline
Phlebotomy Supervisor 3
Octapharma Plasma Center
01.2024 - Current
Sr Phlebotomist / Lab technician
Chi University Medical center Bergan mercy, CSL Plasma
01.2021 - 01.2024
Certified Nurse/ Medication Aide
Arzia Health Montclair, Maplecrest Care Center, Sunlight Senior Care, Hillcrest Care Facilities, Brighton Memory Care, Omaha Ne
01.2017 - 01.2022
Patient Care Technician/ Phlebotomy / Medical receptionist
Nebraska Medicine Infusion Center (Bellevue & Main campus)
01.2017 - 01.2021
Leasing Specialist
Np Dodge Property Management
01.2017 - 01.2020
Trainer
Southeast Georgia Health System
12.2014 - 12.2016
Front Desk Receptionist
Clarion Inn, Hampton Inn
05.2014 - 08.2016
Customer Service Sales Clerk
Ebay Enterprise
09.2013 - 11.2016
Associate of Science - Nursing
Iowa Western Community College
05.2001 -
Training
- Forbes Five Star Customer Service Training
- Knowledge and training on language, tone, and behaviors to help de-escalate unfavorable situations, or guest interactions. Ultimately providing a prominent level of energy and service in a timely manner to internal or external customers.
Section name
https://www.visualcv.com/tomiresume