Tammi L. Lower

• Demonstrated expertise in computer systems to resolve customer inquiries promptly.
• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.

• Delivering exceptional customer service both on the mailbox team and on the phone, entering orders and solving issues and questions associated with the distribution of Hill’s products and services.
• Resolutions associated with these orders involve a strong understanding of several computer systems and the resources and procedures available to research each customer's inquiries/issues.
• Participated in special projects for different areas of the organization when asked and provided clear results for use in future decision making by the company.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Displayed adaptability and collaboration to enhance goal completion within shorter timeframes.

• Completed make-readies, set up and changeover on large manufacturing machines, performed routine preventative maintenance procedures.
• Coordinates paperwork processes for departmental inventory.
• Enhanced production efficiency by streamlining processes and implementing best practices.

• Oversaw software contractors by defining tasks, deliverables, deadlines while ensuring work quality.
• Utilized software and various tools to contribute to system design, coding, testing, debugging, and implementation.
• Contributed to the successful completion of numerous projects, meeting deadlines and adhering to budget constraints.
• Delivered support training to help customers learn key features of applications.
• Updated technical documentation, product specifications, and technical training materials.
• Collaborated with cross-functional teams to align application development with business goals.

• Performed data entry activities focused on inventory details, supporting warranty claims alongside billing processes.
• Dispatched workers to address customer issue tickets.
• Procured necessary equipment, peripheral devices, and telephone equipment.
• Ensured precision of accounts by maintaining accurate records for both weekly and monthly cycles.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.