Tammy Church
Plattsmouth
Summary
Professional Customer Service and Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Looking to join a progressive company that values my strong interpersonal and organizing skills, and to grow with that company.
Overview
37
37
years of professional experience
Work History
Dispatch Manager
Wn Morehouse Truck Line
11.2007 - Current
- Main point of contact for Accounts off the East & South East regions. Miller Beer, Becton Dickinson, Conagra, Blue Buffalo & Peak Foods are my main customers.
- Talk with customers, book the freight, assign shipments to trucks and monitor them from point A to point B.
- Tracked the freight for Customers and take care of an issues that may occur
- Set all appointments, build the loads in our computer system
- Update EDI information as needed for certain customers
- Manage our local shag drivers to get freight delivered around the Omaha area when others are out of the office.
Customer Service and Dispatch Manager
Cornhusker Motorlines
10.2002 - 11.2007
- Main point of contact for Kmart, Gordmans, Omaha Bedding
- Talk with Customers, book freight off west coast, Texas & KC/NE
- Track freight for customers and Dispatch Drivers out of KC/TX area
Claims Auditor
Blue Cross & Blue Shield of Omaha
06.1998 - 06.1999
- Paid all medical claims coming into the office
- Completed any extra project requested by supervisor
- helped in other areas if requested.
Fleet Manager
Werner Enterprises
06.1986 - 11.1997
- June 86 - Jan 1990
- Entered load data for account managers, ran reports, typed letters for the operations manager, tracked just in time loads, kept graphs and report in word perfect or lotus for operations to review with customers.
- Gathered drivers pay envelopes from payroll, drivers logs, entered date into the computer, filed paperwork and spoke with drivers on log clerk concerns.
- Jan 1990 - Nov 1997
- Performed duties that were involved in managing a board of 60 drivers, contact w/ account managers and drivers by phone and satelite messages.
Education
High School Diploma -
Murdock High School
Murdock, Ne05.1985
Skills
- Team Work Scheduling
- Traffic Monitoring
- Territory Communications Oversight
- Problem Assessment
- Customer Request Management
Additional Information
- Metropolitan Community College Department of Transportation
- September-November 1986 Credit
- Metropolitan Community College Windows 3.1 March 1994 Certificate.
- Telephone skills class given at Werner Enterprises
- Integrated Quality Leadership Seminar April 13 - 15th 1993
- Certificate of Achievement award 1993 & 1994 Werner Enterprises
- Certificate of Supervisory Training November 1994 Werner Enterprises
- Hazardous Materials Training Course September 1999 Werner Enterprises
Timeline
Dispatch Manager
Wn Morehouse Truck Line
11.2007 - Current
Customer Service and Dispatch Manager
Cornhusker Motorlines
10.2002 - 11.2007
Claims Auditor
Blue Cross & Blue Shield of Omaha
06.1998 - 06.1999
Fleet Manager
Werner Enterprises
06.1986 - 11.1997
High School Diploma -
Murdock High School
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