Tamya Davis
Omaha
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
SmartPay
02.2025 - Current
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Researched returned checks and arranged payment.
- Utilized CRM software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.
Client Care Representative
Collette Vacations
08.2023 - 12.2024
- Communicated travel-related restrictions including baggage limits and insurance needs to travelers.
- Maintained thorough and accurate records of transactions.
- Coordinated hotel reservations, transportation services and necessary paperwork.
- Explored and discussed various travel options with clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Enhanced customer satisfaction by offering top travel deals and options.
- Managed confidential information with utmost professionalism.
- Assisted travelers in obtaining necessary visas and other documentation required for international trips.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Followed up with customers to increase customer service with travel plans.
Remote Customer Service Representative
Humana Insurance Company
09.2020 - 07.2022
- Handled calls from current and prospective policyholders to address questions and provide information on policies.
- Confirmed insurance coverage via telephone and online to ensure accurate reimbursement.
- Expert in benefits claim processing, claims principles, medical terminology and procedures.
- Kept records of customer interactions or transactions, recording details of inquiries.
- Examined claims forms and other records to determine insurance coverage.
- Determined charges for services requested, collecting deposits and payments or arranging for billing.
- Explained insurance features and service advantages to existing and potential customers.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Collected premiums on or before effective date of coverage.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Addressed concerns related to medication refills, coverage issues and inventory levels.
Telecounselor
Hawkeye Community College
11.2019 - 02.2020
- Guided students' academic planning with individual goal setting.
- Assisted high school seniors complete college applications and meet requirements necessary for graduation.
- Encouraged students to maximize academic potential with attendance and effort reminders.
- Empowered students to advance educational prospects by providing roadmaps for meeting academic goals.
- Identified and addressed concerns of incoming students and parents.
- Maintained positive relationships with students, faculty, alumni and administration.
- Reviewed and discussed new students' academic credentials, interests and educational goals. Developed new student orientation programs to build excitement around transfer and enrollment.
- Assisted students in making course and subject selections and evaluating career interests.
- Counseled individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations.
Camp Counselor
YMCA Of Black Hawk County
06.2019 - 09.2019
- Communicated with parents and answered questions regarding camp prices and activities.
- Addressed camper concerns and promptly resolved disputes.
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
Education
Associate Of Liberal Arts -
Hawkeye Community College
Waterloo, IA12.2021
Skills
- Clear Verbal And Written Communication
- Active Listening
- Efficient And Detail-Oriented
- Time Management
- Accurate Recordkeeping
- Multitasking And Prioritization
- First-Tier Technical Support
- Microsoft Office
- Microsoft Word
- CRM Software
- NEO Software
- LiveChat Messaging
- Team-Oriented and Cooperative
- Strong Analytical And Problem Solving Skills
- Organizational skills
- Critical thinking
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Professional telephone demeanor
Certification
- Certified Bloodborne Pathogens and Workplace Safety
- Certified Mandatory Reporter Child Abuse Training
- Certified Mandatory Reporter Dependent Adult Training
Timeline
Customer Experience Representative
SmartPay
02.2025 - Current
Client Care Representative
Collette Vacations
08.2023 - 12.2024
Remote Customer Service Representative
Humana Insurance Company
09.2020 - 07.2022
Telecounselor
Hawkeye Community College
11.2019 - 02.2020
Camp Counselor
YMCA Of Black Hawk County
06.2019 - 09.2019
Associate Of Liberal Arts -
Hawkeye Community College
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