Tavron Plato
Lincoln
Summary
Dynamic professional with extensive experience at ADM as a Refinery Pumper Loader, excelling in valve operation and system troubleshooting. Proven ability to enhance team performance through effective communication and collaboration, ensuring compliance with environmental regulations. Recognized for mentoring new hires and fostering a culture of safety and teamwork.
Experienced with operating and maintaining pumping systems to optimize performance. Utilizes troubleshooting skills to minimize downtime and enhance operational efficiency. Track record of teamwork and adherence to safety regulations to ensure safe working environment.
Professional with comprehensive experience in oil and gas industry, adept at overseeing safe and efficient operation of pumping systems. Known for strong collaborative skills, adaptability, and results-driven approach. Proficient in equipment maintenance, troubleshooting, and adhering to safety protocols. Reliable team player with focus on achieving operational goals and ensuring uninterrupted workflow.
Veteran Pump Operator with 3 years of experience in oil and gas. Translates big-picture understanding of well operations into efforts consistently meeting high standard or productivity. Disciplined worker displaying honesty and integrity in workplace.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Refinery Pumper Loader
ADM
11.2022 - Current
- Contributed to the overall success of the team by effectively communicating with other pumpers, operators, and supervisors regarding well performance issues.
- Expedited issue resolution by maintaining open lines of communication with field technicians regarding equipment malfunctions or necessary repairs.
- Assisted in the training and onboarding of new hires, providing mentorship and guidance in their development as proficient pumpers.
- Ensured compliance with environmental regulations by properly disposing of produced oil and reporting any spills or leaks immediately.
- Provided reliable information to management through timely completion of required reports on well operations, incidents, and maintenance activities.
- Aided in the identification of potential hazards by regularly reviewing safety procedures and attending mandatory training sessions.
Customer Service Representative
Sutherland Global Service
03.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
Walmart Stocker
Walmart
03.2021 - 02.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
Team Lead
Little Caesars
02.2018 - 03.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Manor High School
Portsmouth, VA06-2020
Skills
- Valve operation
- Flow measurement
- System troubleshooting
- Hazardous materials handling
- Environmental awareness
- Pump operation
- Pressure control
- Leak detection
- System monitoring
- Instrumentation calibration
- Teamwork
- Teamwork and collaboration
Certification
- Forklift Training - 2024 - 2027
- Payloader, ADM - 2025 - 2028
Timeline
Refinery Pumper Loader
ADM
11.2022 - Current
Customer Service Representative
Sutherland Global Service
03.2022 - 11.2022
Walmart Stocker
Walmart
03.2021 - 02.2022
Team Lead
Little Caesars
02.2018 - 03.2021
High School Diploma -
Manor High School
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