Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Tawan Oliveira Santos

Omaha

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager's Assistant

PSSI Packers Sanitation Services
Omaha
07.2024 - Current
  • feedback and industry trends.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Established a preventative maintenance plan for all sanitation-related machinery and equipment.
  • Complied with company policies regarding safe storage of chemicals.
  • Set up equipment for next day's operations.
  • Recruited qualified candidates to bolster department operations and increase productivity.
  • Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
  • Resolved customer complaints promptly and professionally.

Restaurant Manager

Abelardos Mexican Fresh
Omaha
08.2021 - 05.2026
  • Created new menu items based on customer feedback and industry trends.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
10-2025

Skills

  • Food preparation
  • Customer service
  • Team leadership
  • Menu development
  • Inventory management
  • Sales reconciliation
  • Conflict resolution
  • Employee training
  • Meeting participation
  • Meeting note taking
  • Team motivation techniques
  • Administrative background
  • Staff management
  • Excel spreadsheets

Affiliations

In My free time i enjoy going to the gym and spending time with loved ones while also balancing my school work and other priorities. i also enjoy reading and keeping informed with whats going around in the world .

Languages

Spanish
Professional
English
Professional
Portuguese
Professional

Certification

Currently taking CNA&CMA Certification Courses Expected to be completed September of 2025.

References

References available upon request.

Timeline

Manager's Assistant

PSSI Packers Sanitation Services
07.2024 - Current

Restaurant Manager

Abelardos Mexican Fresh
08.2021 - 05.2026

High School Diploma -

Penn Foster Career School

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Tawan Oliveira Santos