Hi, I’m
Tayler Mitchell
Lincoln
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
7
years of professional experience
1
Certificate
Work History
Crumbl Cookies
Shift Leader
03.2022 - 09.2025
Job overview
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored new team members on procedures and customer service excellence.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
- Implemented process improvements, enhancing efficiency during peak hours.
- Resolved customer inquiries promptly, fostering a positive shopping experience.
- Coordinated shift schedules, balancing staffing needs with operational demands.
- Conducted regular performance evaluations for team members, providing constructive feedback.
- Analyzed sales trends to support strategic decision-making for product offerings.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Journeys Shoes
Sales Associate
01.2019 - 01.2022
Job overview
- Assisted customers in selecting products, enhancing overall shopping experience.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Processed transactions efficiently, maintaining accuracy in cash handling and receipts.
- Developed strong product knowledge to address customer inquiries effectively.
- Implemented promotional displays, increasing product visibility and customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Southeast Community CollegeLincoln, Nebraska, NE
Associate of Arts from Psychology
Lincoln Southeast High SchoolLincoln, NE
High School Diploma
University Overview
- Honor Roll 2019-2023
- Future Thinkers Scholarship Recipient
- Arts for Life Scholarship Recipient
- 3.8 GPA
- Theater Arts Member
- Digital Arts Member
- Extracurricular Activities: Volleyball, Traditional & Digital Arts, Video production, and Photography
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Training assistance
- Customer service management
- Sales and upselling
- Strategic thinking
- Verbal and written communication
- Multitasking
- Analytical thinking
Certification
- Food Handlers Permit
Timeline
Shift Leader
Crumbl Cookies
03.2022 - 09.2025
Sales Associate
Journeys Shoes
01.2019 - 01.2022
Southeast Community College
Associate of Arts from Psychology
Lincoln Southeast High School
High School Diploma