Kerry Horsley
Omaha
Summary
Results-driven collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Collections Specialist
Method Insurance Services, LLC
06.2021 - Current
- Developed and implemented a streamlined collections process across departments.
- Created Standard Operating Procedures (SOPs).
- Monitored customer accounts for payment delinquency and initiated collections efforts.
- Boosted recovery rates on past-due accounts through meticulous follow-up and record-keeping.
- Negotiated repayment plans with customers to minimize financial losses, enhancing company cash flow.
- Directed external collections efforts and ensured timely resolutions.
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
Workers' Compensation Claims Examiner
Werner Enterprises
12.2020 - 06.2021
- Managed incoming claims to determine compensability and ensured successful resolution.
- Calculated reserves, issued indemnity payments, and negotiated settlements.
Medicare Supplement Underwriter
Remedy Intelligent Staffing
09.2017 - 12.2017
- Evaluated applicants' risk profiles to determine policy eligibility.
Claims Adjuster
Applied Underwriters
11.2015 - 05.2017
- Analyzed coverage and managed compensability determinations.
- Handled reserve calculations, indemnity payments, and settlement negotiations.
- Assigned and reviewed tasks completed by Claims Assistants.
Customer Service Representative
Union Pacific Railroad
03.2014 - 10.2015
- Liaised with railroad staff to fulfill customer needs and document shipping schedules.
Crew Dispatcher
Union Pacific Railroad
04.2012 - 03.2014
- Scheduled train, engine, and yard crews in accordance with labor agreements.
Education
Bachelor of Science - Education & Ethics
Dallas Christian College
05-2008
Bachelor of Science - Management of Human Resources
Bellevue University
01.2011
Skills
- Audit Receivables & Collections
- Process Improvement (SOPs)
- Cross-Functional Collaboration
- Relationship building
Certification
- Associate in General Insurance (AINS)
- Workers Comp Foundations
Awards
Outstanding Student Teacher Award
Timeline
Collections Specialist
Method Insurance Services, LLC
06.2021 - Current
Workers' Compensation Claims Examiner
Werner Enterprises
12.2020 - 06.2021
Medicare Supplement Underwriter
Remedy Intelligent Staffing
09.2017 - 12.2017
Claims Adjuster
Applied Underwriters
11.2015 - 05.2017
Customer Service Representative
Union Pacific Railroad
03.2014 - 10.2015
Crew Dispatcher
Union Pacific Railroad
04.2012 - 03.2014
Bachelor of Science - Education & Ethics
Dallas Christian College
Bachelor of Science - Management of Human Resources
Bellevue University
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