THAO LINH NGUYEN
Papillion
Summary
Dynamic receptionist at Nails Spa with exceptional appointment scheduling and customer service skills. Expertly managed a high-volume multi-line phone system while fostering positive client relationships. Recognized for resolving customer complaints effectively, ensuring satisfaction, and maintaining a welcoming environment, contributing to a seamless operational flow.
Overview
2
2
years of professional experience
5
5
Certifications
Work History
Receptionist
Nails Spa
Elkhorn
02.2025 - 07.2025
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Developed effective working relationships with clients to ensure satisfaction with the services provided.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Scheduled appointments, and maintained and updated appointment calendars.
- Received payments and recorded receipts for services.
- Heard and resolved complaints from customers and the public.
Volunteer
UNMC
Omaha
09.2024 - 11.2024
- Established positive relationships with customers, vendors, and partners.
- Participated in community outreach activities to promote company.
- Distributed promotional materials and samples to attract potential customers.
Receptionist
Nails Spa
Council Bluffs
11.2023 - 11.2024
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks, such as filing documents and copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Managed client records and maintained confidentiality of personal information.
Education
High School Diploma -
Papillion LaVista High School
Papillion, NE05.2025
Associate of Science - Nursing
Metropolitan Community College
Omaha, NESkills
- Appointment scheduling
- Telephone skills
- Time management
- Administrative support
- Greeting and seating clients
- Multi-line telephone operation
- Participant observation
- Attention to detail
Languages
Vietnamese, English
Volunteer Experience
UNMC, 09/01/24, 11/01/24, Omaha, NE, Established positive relationships with customers, vendors, and partners., Participated in community outreach activities to promote company., Distributed promotional materials and samples to attract potential customers.
Languages
English
Professional
Vietnamese
Native/ Bilingual
Certification
Certified Nurse Aide - CNA
Timeline
Receptionist
Nails Spa
02.2025 - 07.2025
Volunteer
UNMC
09.2024 - 11.2024
Receptionist
Nails Spa
11.2023 - 11.2024
High School Diploma -
Papillion LaVista High School
Associate of Science - Nursing
Metropolitan Community College