Thomas Tenski
Omaha
Summary
Highly-skilled phlebotomist with 3 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
16
16
years of professional experience
1
1
Certification
Work History
EKG/Phlebotomist Technician
Nebraska Medicine
06.2024 - Current
- Responsible for duties related to performing adult and pediatric EKG testing, specimen collection, specimen processing, and distribution of patient specimens for testing while adhering to department identification policies.
- Perform, evaluate, and report patient specimens using point-of-care instrumentation. Demonstrate behavioral skills that contribute to a productive work environment and provide excellent customer service.
- Effective written and oral communication skills required. Ability to demonstrate initiative, teamwork, flexibility and attention to detail.
Phlebotomist Technician
American Red Cross
10.2022 - 04.2024
- Be detail oriented all day, every day. This ensures that the blood collected meets goals, regulatory requirements and can be safely transfused.
- Required to drive Red Cross vehicles and work with the team to set up and tear down equipment at the donation sites.
- Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is.
Customer Support Specialist
Complete Call Solutions
03.2021 - 05.2022
- Answered in-bound calls to provide excellent customer service
- Remained focused on confidentiality, while collecting the correct information
- Answered incoming calls, provided basic account and product information
- Responded to email with little next to none information
- Provided excellent customer service and telephone presence
- Met new business production goals and objectives
Chargeback Analyst
i2c Inc.
09.2019 - 04.2021
- Managed all aspects of the dispute process from data collection and processing, issuing provisional credits determining correct reasoning and final adjudication
- Responsible for assisting cardholders with disputes/ fraud resolutions on behalf of issuers while complying with Reg E and/or Reg Z guidelines
- Used judgement, investigative skills and firm decision making when working a time sensitive case
Emergency Road Service Customer Associate
AAA
11.2017 - 03.2019
- Responded to member/ customer requests for emergency road service in a call center environment
- Obtained information regarding type of service required while remaining calm
- Provided basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model
- Performed geographical location spotting to determine potential service providers
Senior Team Leader
West Corporation
09.2009 - 11.2017
- Responsible for employee scheduling; breaks, lunches and paid time off
- Provided coaching and disciplinary actions for staff in a professional and courteous manner
- Hosted webinars that included training guides; general questions and answers for agents
- Demonstrated flexibility by working an irregular shift
Education
Business -
Metropolitan Community College
Omaha, NE01.2021
High School Diploma -
Benson High School
Omaha, NESkills
- Specimen collection protocol
- Proficient in tourniquet techniques
- Accurate data entry
- HIPAA compliance
- Geriatric blood collection
- Quality assurance practices
- Proficient in specimen collection
- Sanitation and sterilization
- Compassionate patient support
- Administrative paperwork handling
- Patient support
- Crisis response training
- Accurate labeling
- Capillary blood collection
- Proper syringe disposal procedures
- Venipuncture skills
Other Positions Held
- Lead Quality Assurance Analyst, Sitel, Omaha, NE
- Crew Chief Sales Representative, Stanley Steemer, Omaha, NE
Certification
Basic Life Support valid until 2026
Timeline
EKG/Phlebotomist Technician
Nebraska Medicine
06.2024 - Current
Phlebotomist Technician
American Red Cross
10.2022 - 04.2024
Customer Support Specialist
Complete Call Solutions
03.2021 - 05.2022
Chargeback Analyst
i2c Inc.
09.2019 - 04.2021
Emergency Road Service Customer Associate
AAA
11.2017 - 03.2019
Senior Team Leader
West Corporation
09.2009 - 11.2017
High School Diploma -
Benson High School
Business -
Metropolitan Community College
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