Tiffani Fletcher
Omaha
Summary
Dedicated transportation professional focused on providing seamless and safe journeys for individuals. Conducts thorough pre-trip and post-trip evaluations to ensure vehicles meet highest safety standards. Strictly adheres to traffic laws and regulations for secure transportation. Maintains effective communication with customers and dispatch teams, promptly addressing any issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
School Bus Driver
First Student Transportation
10.2023 - Current
- Company Overview: Student Transportation
- Student Transportation
- Implemented conflict resolution strategies among students when necessary, fostering a peaceful travel experience for all passengers.
- Promoted a clean and orderly environment on the bus through routine inspection of seating areas after each trip.
- Ensured compliance with local traffic laws as well as district policies for student transportation services.
- Maintained high standards of personal appearance and professionalism, representing the school district positively in interactions with students, families, and community members.
- Demonstrated flexibility when needed by covering additional shifts or stepping in for colleagues during unexpected absences or emergencies.
- Developed strong relationships with fellow drivers, dispatchers, mechanics, and other key personnel involved in maintaining smooth operation of the transportation department.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Identified and reported mechanical problems and safety hazards.
PayPal Credit
12.2017 - 12.2023
- Company Overview: Risk Preventions
- Conducted investigations and took appropriate actions to resolve concerns
- Compiled and submitted regular reports to update senior management on operations and progress
- Performed statistical analyses to identify trends, variations, patterns and insights
- Reviewed new and existing merchants and individual sales to assess business models and merchandise to make sure they were working within our rules and regulations
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Speaking with customers one on one to verify account validity
- Working directly with customers to help resolve account issues
- Working with customers to figure out why their accounts are not working appropriately
- Risk Preventions
Total Rewards Representative
Marriott Reservation Center
07.2013 - 11.2016
- Helped reserve rooms for guests stay at Marriott Hotels and Resorts
- Helped guide guests to hotel locations and room types that best suited their needs
- Worked with customers when there was a complaint or missing rewards we would make the situation better for the customer experience
- Worked in the lead position for a while and worked closely with agents to help guide them to the answers they were needing or looking for
- Problem solving was our number one call driver
Education
High School Diploma -
Omaha Northwest Magnet High School
Omaha, NE05.2006
Skills
- Fraud Assessment
- Critical Thinking
- Organizational Skills
- Conflict and Problem Resolution
- Flexible
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Computer Skills
- People Skills
- Team Building
- Planning & Organizing
- Supervision & Leadership
- Microsoft Office
- Active Listening
- Basic Math
- Relationship Building
- Transaction Reviewing
- Risk Mitigation
- Merchant Assistance
- Customer Service
- Good Work Ethic
- Safety-focused
- Safe driving practices
- Commercial driving
- Incident reporting
- Passenger management
- Vehicle inspections
- Defensive driving
- DOT regulations
- Pre-trip inspections
- Route navigation
- Bus evacuation drills
- Post-trip inspections
- Child safety awareness
- Air brake certification
Certification
- Bloodborne Pathogens Training Certification – Occupational Safety and Health Administration (OSHA) approved provider.
- Defensive Driving Course Certificate - National Safety Council or similar.
- Smith System Driver Improvement Institute Certification – Smith System.
- Wheelchair Securement Training Certificate – Q'Straint/Sure-Lok or similar.
- Commercial Driver's License (CDL) - [State] Department of Motor Vehicles.
- Student Management, Discipline, and Bullying on the School Bus Training – Pupil Transportation Safety Institute.
- Passenger Endorsement - [State] Department of Motor Vehicles.
- Advanced Child Passenger Safety Restraint Systems on School Buses Training – Safe Kids Worldwide.
Timeline
School Bus Driver
First Student Transportation
10.2023 - Current
PayPal Credit
12.2017 - 12.2023
Total Rewards Representative
Marriott Reservation Center
07.2013 - 11.2016
High School Diploma -
Omaha Northwest Magnet High School
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