Tiffani Swarbrick
Bellevue
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
Work History
Airline Customer Service Agent
Trego Dugan Aviation
06.2023 - 05.2024
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
Office Manager/Receptionist
John Edwards Salon
03/6/19 - 04/2/21
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed daily database administration of PeopleSoft, including payroll, benefits and time accounting.
Bank Teller
Security National Bank
08.2015 - 07.2017
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Managed overdraft reports and performed audits.
Hairstylist
SportClips Haircuts
02.2014 - 07.2015
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference, including customer preferences and services delivered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Counted and documented opening and closing cash amounts daily.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Receptionist
John Edwards Salon
11.2009 - 02.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
High School Diploma -
Bellevue West High School
Bellevue05.2010
Skills
- Delivery Coordination
- Multitasking and Prioritization
- Verbal and Written Communication
- Prioritization and Time Management
- Customer service
- De-escalation techniques
Timeline
Airline Customer Service Agent
Trego Dugan Aviation
06.2023 - 05.2024
Bank Teller
Security National Bank
08.2015 - 07.2017
Hairstylist
SportClips Haircuts
02.2014 - 07.2015
Receptionist
John Edwards Salon
11.2009 - 02.2011
Office Manager/Receptionist
John Edwards Salon
03/6/19 - 04/2/21
High School Diploma -
Bellevue West High School
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