Tiffani Swarbrick
Bellevue
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
Work History
Airline Customer Service Agent
Trego Dugan Aviation
Omaha, Ne
06.2023 - 05.2024
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
Office Manager/Receptionist
John Edwards Salon
Bellevue, NE
03/6/19 - 04/2/21
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed daily database administration of PeopleSoft, including payroll, benefits and time accounting.
Bank Teller
Security National Bank
Omaha, NE
08.2015 - 07.2017
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Managed overdraft reports and performed audits.
Hairstylist
SportClips Haircuts
Omaha, NE
02.2014 - 07.2015
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference, including customer preferences and services delivered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Counted and documented opening and closing cash amounts daily.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Receptionist
John Edwards Salon
Bellevue, NE
11.2009 - 02.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
High School Diploma -
Bellevue West High School
Bellevue05.2010
Skills
- Delivery Coordination
- Multitasking and Prioritization
- Verbal and Written Communication
- Prioritization and Time Management
- Customer service
- De-escalation techniques
Timeline
Airline Customer Service Agent
Trego Dugan Aviation
06.2023 - 05.2024
Bank Teller
Security National Bank
08.2015 - 07.2017
Hairstylist
SportClips Haircuts
02.2014 - 07.2015
Receptionist
John Edwards Salon
11.2009 - 02.2011
Office Manager/Receptionist
John Edwards Salon
03/6/19 - 04/2/21
High School Diploma -
Bellevue West High School