Tiffany Cidlik
Experienced Receptionist/Studio Coordinator
Omaha
Summary
Detail-oriented professional with a strong background in customer service and scheduling management. Proven ability to create a welcoming environment and resolve conflicts effectively.
Overview
31
31
years of professional experience
Work History
Studio Coordinator
School of Rock Omaha
Omaha
05.2022 - Current
- Supported daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
- Handled complex scheduling, and managed phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
- Delivered top-quality customer service by greeting students and parents, answering questions, and resolving concerns to foster a welcoming environment
- Ensured a safe experience for students by overseeing adherence to the Code of Conduct and safety policies
- Pitched music program to prospective families, led school tours, and enrolled new students, contributing to overall school growth
- Promoted events and maintained active social media presence for School of Rock, contributing to marketing efforts and enhancing community engagement
- Assisted the General Manager with special projects and managed various administrative responsibilities.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
Dog Walker
Self Employed
Omaha
11.2014 - 11.2019
- Walked dogs in various neighborhoods, ensuring safety and proper handling.
- Developed daily schedules for multiple dog walking clients.
- Communicated with pet owners to discuss care needs and preferences.
- Maintained accurate records of client information and services provided.
- Managed dog behavior during walks, ensuring a calm experience for all pets.
- Administered basic first aid to dogs during outings.
- Adapted routes based on weather conditions and dog energy levels.
- Fostered positive relationships with clients through regular updates and feedback.
- Walked dogs on leash, observing all safety precautions and following commands from owners.
- Provided companionship and comfort to animals during walks.
- Provided care for pets in clients' homes during their absence.
- Monitored dogs throughout walks to avoid obstacles, dangerous situations, and confrontations with other problematic dogs.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Interacted with pet owners in a professional manner when discussing their pets' needs and care requirements.
- Scheduled dog walking services and collected payments from pet owners.
- Attracted new clients through referrals and word-of-mouth marketing.
- Reported dog behavior issues and medical concerns to owner for prompt resolution.
- Maintained records of each walk including time, distance, duration, notes about the dog's behavior.
Cytology Prep Technician
Methodist Hospital
Omaha
06.1999 - 10.2005
- Prepared cytology samples for microscopic examination following established protocols.
- Maintained laboratory equipment to ensure accurate and efficient operations.
- Assisted pathologists with specimen processing and documentation tasks.
- Coordinated sample collection and labeling to streamline workflow procedures.
- Implemented quality control measures to uphold laboratory standards and compliance.
- Collaborated with team members to enhance laboratory efficiency and communication practices.
- Identified potential problems with patient samples such as inadequate fixation or poor labeling practices and took corrective action when necessary.
- Adhered strictly to established quality assurance procedures during every step of the process from specimen collection through final reporting.
- Assisted in the development of new methods for processing specimens as well as troubleshooting existing procedures when needed.
- Worked closely with pathology team members to ensure timely turnaround times for patient results.
- Prepared specimens for analysis by centrifuging, staining, mounting and drying of slides prior to review by pathologists.
- Processed specimens received from outside sources using established laboratory protocols while adhering to safety standards.
- Participated in continuing education programs related to cytology prep technology to stay up-to-date on current industry trends.
- Verified patient information against sample labels prior to performing any testing activities to ensure accuracy.
- Maintained a clean and organized work area, including washing and sterilizing equipment between uses.
- Promoted lab safety and protected personnel by observing rules and posted safety hazard warnings.
- Used staining technique to prepare cell samples for evaluation by qualified staff.
Medical Receptionist
Methodist Pathology Center
Omaha
02.1995 - 06.1999
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Processed patient registrations and verified insurance information for accuracy.
- Handled incoming calls and responded to patient inquiries with professionalism.
- Maintained electronic health records and ensured compliance with privacy regulations.
- Collaborated with medical staff to facilitate smooth patient flow in the office.
- Organized patient files and medical documents for easy access and retrieval.
- Assisted in billing processes by coding services and preparing invoices correctly.
- Supported front desk operations by training new staff on procedures and systems.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and workflows.
- Verified insurance coverage for appointments and collected co-payments as required.
- Protected patients by observing strict HIPAA guidelines.
Education
Associate of Arts -
Iowa Western Community College
Council Bluffs, IA12-2001
Skills
- Customer service
- Effective communication
- Attention to detail
- Scheduling management
- Administrative support
- Analytics Management
- Conflict resolution
- Operations monitoring
- Client experience management
- Studio management
Timeline
Studio Coordinator
School of Rock Omaha
05.2022 - Current
Dog Walker
Self Employed
11.2014 - 11.2019
Cytology Prep Technician
Methodist Hospital
06.1999 - 10.2005
Medical Receptionist
Methodist Pathology Center
02.1995 - 06.1999
Associate of Arts -
Iowa Western Community College