Tiffany Cooke
Stanton
Summary
Mature Training Store Manager eager to secure professional position with growing store. Skilled at designing effective training programs and professional development courses in industry. many years of experience in field and bringing outstanding talents in team building, project management, and budget planning. In-depth knowledge of various training methods and assessments.
Overview
12
12
years of professional experience
Work History
Training Store Manager
Sally's Beauty Supply
Wasilla
08.2020 - 10.2022
- Assisted in the development of training materials and programs for store staff.
- Created surveys to assess effectiveness of training programs and identified areas needing improvement.
- Identified gaps in existing training processes, and developed strategies to address them.
- Scheduled classes based on availability of trainers and participants' needs.
- Ensured compliance with safety regulations in the workplace.
- Provided feedback to management regarding employee performance issues requiring disciplinary action or further training.
- Resolved customer complaints promptly and professionally.
- Provided guidance and support during implementation of new systems and processes throughout the store.
- Performed assessments of employees' skillsets prior to beginning a new job role.
- Ensured compliance with corporate standards for safety, customer service, and product knowledge.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Sales Associate
Z-Wirless
Clay Center
11.2015 - 04.2016
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Tracked sales performance metrics to identify trends in market place.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
Store Manager
Dollar General Market
Clay Center
11.2014 - 02.2015
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Assessed operational efficiency of the store's departments.
- Created weekly work schedules for store personnel.
- Updated POS system with new products and promotional offers.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Store Manager
SUBWAY®Restaurants
Chino Valley
11.2010 - 08.2011
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
High School Diploma -
YCFA Achieve Academy
Prescott Valley, AZ05-2006
Some College (No Degree) - Business
Northeast Community College
Norfolk, NESkills
- Loss Prevention
- Employee training and hiring
- Product Analysis
- Cash Management
- Sales Forecasting
- Staff Scheduling
- Shelf Stocking
- Customer Engagement
- Sales Training
- Cashiering
- Employee Coaching
- Schedule Management
- Sales Tracking
- Inventory Management
- Customer Service Management
- Employee Scheduling
Timeline
Training Store Manager
Sally's Beauty Supply
08.2020 - 10.2022
Sales Associate
Z-Wirless
11.2015 - 04.2016
Store Manager
Dollar General Market
11.2014 - 02.2015
Store Manager
SUBWAY®Restaurants
11.2010 - 08.2011
High School Diploma -
YCFA Achieve Academy
Some College (No Degree) - Business
Northeast Community College