Tiffany Henning

• Process and evaluate claims to ensure compliance with company policies.
• Review documentation for accuracy in supplementing processes
• Communicate with Zee's to gather necessary information needed for supplementing and provide updates on claim status.
• Research position letters and code documentation relevant to respective file review
• Create estimates including pertinent code and municipality guidelines

• Develop and maintain trusting relationships with Clients through constant, professional communication.
• Analyze property-specific updates and provide details regarding performance during vacancies, maintenance activities, and financial standing to the Client.
• Prepare Standard Operating Procedures for various processes in the company.

Worked as a liaison between home buyers and sellers with transactional updates.

• Accurately and efficiently completed data entry into multiple software programs.
• Updated various administrative duties to make processes more efficient while lowering company expenses.
• Calculated and completed payroll for hired contractors.

• Worked with and provided claim-specific guidance to Claims Adjusters.
• Regularly acted as a point of contact for homeowners and contractors on up to 300 claims.
• Worked with multiple team managers to ensure effective management of claims.
• Provided team training for new hires.