Tiffany Rupp
Eustis
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Phelps Medical Group
Holdrege
08.2023 - Current
- Assisted healthcare providers with patient examinations and treatment procedures.
- Prepared and maintained accurate patient medical records using electronic health systems.
- Coordinated patient scheduling and follow-up appointments efficiently.
- Educated patients on medication instructions and post-treatment care guidelines.
- Supported laboratory tasks including specimen collection and processing samples.
- Managed inventory of medical supplies ensuring availability and compliance with standards.
- Communicated effectively with patients to address concerns and provide information.
- Collaborated with team members to improve workflow and enhance patient care experience.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
Office Manager
State of Nebraska Department of Roads
Holdrege
08.2021 - 08.2023
- Managed office supplies and maintained inventory levels for efficient operations.
- Coordinated schedules and meetings for staff to enhance communication.
- Assisted in onboarding new employees by preparing orientation materials.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Organized files and documents to ensure easy access and retrieval.
- Implemented office procedures to streamline daily administrative tasks.
- Facilitated communication between departments to improve workflow efficiency.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Organized company events including holiday parties, team building activities .
- Provided administrative support to management team including preparing reports and presentations.
- Ensured compliance with applicable laws regarding employment practices.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Resolved customer complaints or answered customers' questions.
E911 Dispatcher
Holdrege Police Department
Holdrege
04.2008 - 07.2021
- Monitored emergency calls and prioritized responses based on urgency.
- Operated radio systems to communicate with emergency responders efficiently.
- Recorded detailed information from callers for accurate incident reporting.
- Coordinated with law enforcement and medical teams during crisis situations.
- Maintained calm demeanor to assist distressed callers effectively.
- Processed non-emergency calls and directed them to appropriate resources.
- Updated dispatch systems in real-time for situational awareness.
- Trained new dispatchers on protocols and communication procedures.
- Managed large volume of incoming calls while providing timely responses.
- Performed administrative duties such as filing reports, creating logs, updating databases.
- Dispatched ambulances, fire trucks, law enforcement officers, tow trucks or other resources as required.
- Utilized mapping software to identify locations of incidents or responders.
- Initiated investigations by gathering pertinent information from callers or other sources.
- Prioritized incoming calls for service based on urgency and need for response.
- Served as liaison between dispatchers, first responders and support staff in order to facilitate communication among all parties involved in an incident.
- Provided pre-arrival instructions to callers in emergency situations.
- Verified the accuracy of data entered into the computer system.
- Responded to E911 calls, recorded caller information and dispatched appropriate personnel.
- Maintained contact with field units via radio or telephone to ensure their safety and status during assignments.
- Received requests for assistance from other agencies and relayed information as needed.
- Coordinated responses between multiple responding agencies when necessary.
- Monitored multiple radio frequencies for police, fire and medical emergencies.
- Operated a variety of computer systems to access and update records.
- Continuously monitored radio traffic in order to provide accurate updates to supervisors.
- Assessed the nature of each incident to determine the appropriate response level.
- Provided detailed after action reports summarizing all activities related to an incident.
- Educated callers on proper use of 9-1-1 services while maintaining a professional demeanor.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
Education
Some College (No Degree) - Registered Nurse
Central Community College, Grand Island, NE
Grand Island, NEEmergency Medical Technician
Central Community College, Grand Island, NE
Certified Nursing Assistant
Medication Aide
Skills
- Patient care
- Electronic health records
- Medical scheduling
- Vital signs measurement
- Healthcare communication
- Administrative support
- Customer service
- Team collaboration
- Attention to detail
- Time management
- Procedure assistance
- EMR / EHR
- Direct patient care
- EKG set up and monitoring
- Proper sterilization techniques
- Patient assessments and care
- Medical office administration
- CPR
- Patient relations
- Certified in basic life support (BLS)
- Medical terminology proficiency
Timeline
Medical Assistant
Phelps Medical Group
08.2023 - Current
Office Manager
State of Nebraska Department of Roads
08.2021 - 08.2023
E911 Dispatcher
Holdrege Police Department
04.2008 - 07.2021
Emergency Medical Technician
Central Community College, Grand Island, NE
Some College (No Degree) - Registered Nurse
Central Community College, Grand Island, NE
Certified Nursing Assistant
Medication Aide